HENRRY TRAN
West Valley City,Utah
Summary
Knowledgeable and dedicated customer success professional with extensive experience in sales industry. Hungry team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and goal-oriented with exemplary passion for developing relationships, cultivating partnerships and learning the skill of sales.
Overview
6
6
years of professional experience
Work History
Client Success Specialist
Advanced MD
South Jordan, UT
03.2020 - 05.2022
- Responded and helped with over 100 medical staffs daily via telephone, email, chat or SMS to technical customer service requests, inquiries and problems
- Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction.
- Maintained accurate and complete record of all inquiries and problems handled
- Operated personal computer, mainframe, software packages and front-end programs related to client
- Resolved client and/or merchant technical support issues relating to point of service (POS) products, including, but not limited to, dial-up card swipe terminals, and provided standardized responses by utilizing established documentation and processes
- Able to handle/or de-escalate wide range of clients, including, but not limited to doctors, medical staff, insurance companies, and even patients on a daily basis
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
- Manage to average 5-star review on calls when assisting clients, last 6 months of my employment here.
Machine Shop Lead/ Assistant Machinist
Quartzdyne Inc
West Valley City, UT
08.2018 - 08.2019
- Main Job role is to produce 150 accurate and quality metal tubes used to create tools and devices for the oil and gas industry daily
- Calibrated machines to maintain required productivity levels and adherence to quality standards
- Examined production drawings, samples assemblies and prototypes examples to ensure the accurate size and type of tube is being produced
- Logged and validated quality of product using a computer and custom software
- Managed an Excel document daily that was used for callback tubes when they did not meet quality measures and worked closely with engineers to salvage the tubes
- Cleaned workstations and production floor to clear debris and promote team safety.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Inside Sales Representative
Clearlink
Salt Lake City, UT
08.2017 - 07.2018
- Handled over 70 Inbound and outbound calls daily with a goal to achieve a sale on company products
- Answered customers' questions regarding products, prices and availability and able to help hundreds of customers find services that they needed such as internet, TV, phone, home security
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Prospected continuously for new potential customers and maintained robust conversion rate.
- Used CRM software to maintain detailed contact logs and account records.
- Applied mathematical skills to calculating amounts, negotiating prices and setting up contracts.
Credit Analyst
Discover Financial Services
Salt Lake City, UT
07.2016 - 08.2017
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction
- Excellent verbal communication skills to help clients understand the terms of their loan agreement.
- Used reviewed company lending policies to distinguish qualified applicants from unqualified applicants
- Active listening, giving full attention and listening to what the customer is saying displaying empathy daily
- Integrity, being honest with the ability to maintain confidentiality
- Contacted customers and requested financial documentation.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Sales Lead
PacSun/ Pacific Sunwear of California
Murray, UT
06.2016 - 07.2017
- Used POS system to process sales, returns, online orders and gift card activations.
- Customer service, greeting customers, building relationships, and provided high quality service while upholding brand standards and values to ensure customer satisfaction
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Leading, trained new associates on quick and effective ways to re-fold clothes, selling tactics, and how to accurately complete standard store procedures.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
Education
High School Diploma -
Granite Connection High School
Salt Lake City, UT05.2016
No Degree - Computer Science
Salt Lake Community College
Salt Lake City, UTSkills
- Skills- Leadership, Teambuilding, Interpersonal skills, Empathy, Excellent Communication, Active Listening, Problem solving, Critical thinking, Service/Product knowledge, Detail-Oriented, Project management, Research Skills (Data gathering and Data analysis), Decison-Making
- Software Skills- MS office (Access, Excel, Outlook, Word, PowerPoint), G-Suite (Calendar, Docs, Forms, Gmail, Google Drive, Sheets), Windows, Minimal MacOS
Timeline
Client Success Specialist
Advanced MD
03.2020 - 05.2022
Machine Shop Lead/ Assistant Machinist
Quartzdyne Inc
08.2018 - 08.2019
Inside Sales Representative
Clearlink
08.2017 - 07.2018
Credit Analyst
Discover Financial Services
07.2016 - 08.2017
Sales Lead
PacSun/ Pacific Sunwear of California
06.2016 - 07.2017
High School Diploma -
Granite Connection High School
No Degree - Computer Science
Salt Lake Community College