Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Moses Ferguson

Morganton

Summary

Results-driven professional with a robust background in customer service, sales, and facility operations. Proven track record of exceeding sales targets while fostering strong client relationships and guiding teams through effective mentorship and training. Expertise in managing high-traffic environments with a steadfast commitment to safety and security protocols, along with a demonstrated ability to respond effectively to emergencies. Recognized for exceptional problem-solving skills, meticulous attention to detail, and a calm, solutions-focused demeanor under pressure, consistently adapting to new challenges and delivering outstanding performance across diverse roles.

Overview

8
8
years of professional experience

Work History

Wireless Sales Expert

Marketsource
05.2024 - Current
  • Delivered exceptional customer service by identifying needs and recommending tailored wireless solutions
  • Maintained optimal inventory levels to support seamless sales and customer satisfaction
  • Stayed current on products, promotions, and industry trends through continuous training
  • Resolved technical issues with devices and services, enhancing customer retention
  • Built and nurtured a loyal customer base, driving repeat business and referrals
  • Surpassed monthly sales targets through strong product knowledge and consultative selling
  • Trained and mentored new team members, improving onboarding and sales performance

Wireless Sales Lead

Premium Retail Services
07.2020 - 05.2024
  • Cultivated strong customer relationships, driving loyalty and repeat business
  • Recognized as a top-performing sales consultant for consistently exceeding targets
  • Supported visual merchandising by organizing displays and optimizing product presentation
  • Mentored new team members on sales techniques and performance strategies
  • Maintained accurate inventory records and coordinated timely stock replenishment
  • Advised customers on wireless plans, pricing, and contracts to support informed decisions
  • Developed and maintained strong relationships with key retail partners, enhancing collaboration and support

Security Officer

Allied Universal
05.2019 - 07.2020
  • Patrolled designated areas to ensure safety of premises, personnel, and visitors
  • Responded swiftly to incidents, emergencies, and alarms, taking appropriate action
  • Maintained detailed records, including incident reports and shift logs
  • Identified potential threats through strong observational and situational awareness
  • Remained calm and decisive under pressure, applying critical thinking to resolve issues

Front Desk Night Manager

Brennity at Melbourne
10.2017 - 05.2019
  • Oversaw operations of a 300-resident care facility as sole on-site management
  • Managed front desk operations, including visitor logs and badge issuance
  • Conducted routine inspections to identify and resolve potential issues proactively
  • Responded swiftly to emergencies, adhering to established safety protocols

Education

High School Diploma -

Skills

  • Supervising experience
  • Leadership
  • Management
  • Performance analysis
  • Goal oriented
  • Attention to detail
  • Strong communication and interpersonal skills

Accomplishments

    Exceeded monthly sales targets by 25%+ for 12 consecutive months, ranking in the top 10% of district sales consultants.

Timeline

Wireless Sales Expert

Marketsource
05.2024 - Current

Wireless Sales Lead

Premium Retail Services
07.2020 - 05.2024

Security Officer

Allied Universal
05.2019 - 07.2020

Front Desk Night Manager

Brennity at Melbourne
10.2017 - 05.2019

High School Diploma -

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Moses Ferguson