Moses Harris -Shareef IV
Euclid
Summary
I'm an experience technician looking to broaden my success capabilities by solidifying a great career.
Professional technician with focus on appliance repair and maintenance both Commercial or Residential. Extensive hands-on experience in identifying and fixing appliance malfunctions while maintaining high standards of work. Known for strong collaboration alone or within teams and adaptability to changing work environments. Proficient in using diagnostic tools and excellent customer service skills.
Overview
15
15
years of professional experience
Work History
Appliance Technician
Lakeside Laundry Equipment
05.2018 - Current
- Answer Service Tickets through company software
- Inspect and test appliances to diagnose malfunction
- Maintain customer records
- Answer customers questions and concerns about products
- Record type and cost of maintenance and repair work
- Maintain weekly inventory
- Collaborate with colleagues and exchange strategies
- Organize company vehicle
Appliance Technician
Service Quick (Samsung)
06.2016 - Current
- Answer customers questions and concerns about products
- Inspect and test appliances to diagnose malfunction
- Maintain customer records
- Record type and cost of maintenance and repair work
- Maintain weekly inventory
- Collaborate with colleagues and exchange strategies
- Travel to different states and assist fellow companies
- Organize company vehicle
Appliance Technician
Moses Appliance
03.2011 - 06.2016
- Responsible for repairing and restoring appliances for resale and customer service.
- Ship and receive appliances from and to potential customers.
- Recycle durable parts from used appliances and break down broken appliances for scraping.
- Accomplishments:
- Received accolades from my peers and other business owners around my area as being a reliable and officiant repair and service worker.
- Great track record as an appliance deliverer with high scores on customer service survey reviews.
- Skills Used:
- Lift and maneuver appliances that weigh in excess of a hundred pounds.
- Use power tools to repair or dismantle appliances.
- Field phone calls to schedule service calls and in-store appointments.
- Drive from customers home delivering and repairing appliances.
Packer/Skid Stacker
Miceli Market & Deli
10.2015 - 11.2015
- Stack and pile finished goods into containers
- Prepare goods for shipment
- Remove completed or defective products
- Review packing lists
- Mark and label containers using marking tools
Education
Diploma -
Job Corps
Cleveland, OH01.2013
Certificate -
Samsung Appliance Training
01-2018
Certificate - Appliances
Asurion Major Appliance
Nashville, TN06-2022
Skills
- Appliance repair proficiency
- Experienced in customer service
- Diagnostic testing
- Laundry Repair (Washer and Dryer) (Commercial or Residential)
- Stove repair
- Refrigerator Repair
- Dishwasher Repair
- Service ticket management
- Technical troubleshooting
- Inventory management
- Equipment delivery
- Appliance inspection
- Customer communication
- Problem resolution
- Performance metrics tracking
- Quality assurance
- Refrigeration systems
- Technical diagnosis
- Repairing units
- Appliance diagnostics
Timeline
Appliance Technician
Lakeside Laundry Equipment
05.2018 - Current
Appliance Technician
Service Quick (Samsung)
06.2016 - Current
Packer/Skid Stacker
Miceli Market & Deli
10.2015 - 11.2015
Appliance Technician
Moses Appliance
03.2011 - 06.2016
Diploma -
Job Corps
Certificate -
Samsung Appliance Training
Certificate - Appliances
Asurion Major Appliance