Summary
Overview
Work History
Education
Skills
Timeline
Generic

Moses Harris -Shareef IV

Euclid

Summary

I'm an experience technician looking to broaden my success capabilities by solidifying a great career.

Professional technician with focus on appliance repair and maintenance both Commercial or Residential. Extensive hands-on experience in identifying and fixing appliance malfunctions while maintaining high standards of work. Known for strong collaboration alone or within teams and adaptability to changing work environments. Proficient in using diagnostic tools and excellent customer service skills.

Overview

15
15
years of professional experience

Work History

Appliance Technician

Lakeside Laundry Equipment
05.2018 - Current
  • Answer Service Tickets through company software
  • Inspect and test appliances to diagnose malfunction
  • Maintain customer records
  • Answer customers questions and concerns about products
  • Record type and cost of maintenance and repair work
  • Maintain weekly inventory
  • Collaborate with colleagues and exchange strategies
  • Organize company vehicle

Appliance Technician

Service Quick (Samsung)
06.2016 - Current
  • Answer customers questions and concerns about products
  • Inspect and test appliances to diagnose malfunction
  • Maintain customer records
  • Record type and cost of maintenance and repair work
  • Maintain weekly inventory
  • Collaborate with colleagues and exchange strategies
  • Travel to different states and assist fellow companies
  • Organize company vehicle

Appliance Technician

Moses Appliance
03.2011 - 06.2016
  • Responsible for repairing and restoring appliances for resale and customer service.
  • Ship and receive appliances from and to potential customers.
  • Recycle durable parts from used appliances and break down broken appliances for scraping.
  • Accomplishments:
  • Received accolades from my peers and other business owners around my area as being a reliable and officiant repair and service worker.
  • Great track record as an appliance deliverer with high scores on customer service survey reviews.
  • Skills Used:
  • Lift and maneuver appliances that weigh in excess of a hundred pounds.
  • Use power tools to repair or dismantle appliances.
  • Field phone calls to schedule service calls and in-store appointments.
  • Drive from customers home delivering and repairing appliances.

Packer/Skid Stacker

Miceli Market & Deli
10.2015 - 11.2015
  • Stack and pile finished goods into containers
  • Prepare goods for shipment
  • Remove completed or defective products
  • Review packing lists
  • Mark and label containers using marking tools

Education

Diploma -

Job Corps
Cleveland, OH
01.2013

Certificate -

Samsung Appliance Training
01-2018

Certificate - Appliances

Asurion Major Appliance
Nashville, TN
06-2022

Skills

  • Appliance repair proficiency
  • Experienced in customer service
  • Diagnostic testing
  • Laundry Repair (Washer and Dryer) (Commercial or Residential)
  • Stove repair
  • Refrigerator Repair
  • Dishwasher Repair
  • Service ticket management
  • Technical troubleshooting
  • Inventory management
  • Equipment delivery
  • Appliance inspection
  • Customer communication
  • Problem resolution
  • Performance metrics tracking
  • Quality assurance
  • Refrigeration systems
  • Technical diagnosis
  • Repairing units
  • Appliance diagnostics

Timeline

Appliance Technician

Lakeside Laundry Equipment
05.2018 - Current

Appliance Technician

Service Quick (Samsung)
06.2016 - Current

Packer/Skid Stacker

Miceli Market & Deli
10.2015 - 11.2015

Appliance Technician

Moses Appliance
03.2011 - 06.2016

Diploma -

Job Corps

Certificate -

Samsung Appliance Training

Certificate - Appliances

Asurion Major Appliance