MOSES OBREGON
Target
Florence,TX
1
Certification
20
years of professional experience
Driven manager with a proven track record in team building and operational efficiency, skilled in guiding teams to excel in fast-paced environments. Expertise in customer focus and relationship building to enhance service quality and staff development. Seeking to leverage leadership skills to contribute to a dynamic managerial role.
Diligent manager with strong background in retail management. Successfully coordinated store operations and enhanced customer satisfaction. Demonstrated leadership in staff training and inventory management.
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.
Work History
TEAM LEADER MANAGER
1 Year 10 Months- Monitored project timelines closely to ensure deadlines were met or exceeded.
- Developed team members' skills through coaching, feedback, and mentoring initiatives.
- Maintained a high level of accuracy when creating reports for senior management review.
- Established performance goals for each team member and tracked progress against those goals regularly.
- Provided clear direction to team members while fostering collaboration among staff.
- Analyzed data from customer surveys to improve customer service experience quality.
- Conducted regular reviews with employees to measure job satisfaction levels and address any issues promptly.
- Maintained strong relationships with team members to ensure team success.
- Provided guidance and direction to team members to achieve project goals.
ASSISTANT MANAGER
2 Years 1 Month- Start position: I was hired to be the front-end manager but after the Store manager at the time saw my background with fresh moved me to grocery side.
- At that time, I had a few of family members pass and start school the new manager moved me to the back-room manager.
- The GM manager left the store then the store manager moved me to GM manager.
- Built and maintained relationships with vendors and suppliers.
- Recruited team members to maintain adequate staffing levels.
- Provided coaching and mentoring support for employees at all levels of the organization.
- Used customer feedback for improving operations and building brand loyalty.
- Developed strategies to improve operational efficiency, reduce costs and maximize profitability.
- Coordinated staff training sessions to ensure compliance with company policies and procedures.
- Monitored store performance and identified opportunities for improvement.
- Assessed team member performance through formal reviews leading to promotions or terminations as necessary.
- Managed customer service teams to ensure quality customer satisfaction and increase customer loyalty.
- Created policies, procedures and guidelines for staff members' daily operations.
- Provided clear direction and set priorities for accomplishing desired actions and results.
STORE MANAGER (CO. MANAGER)
2 Years 11 Months- Starting position: Backroom Manager (ICM) main focus was product logistics, team management, and produce placement.
- Promoted to Store Manager (co manager) main focus was building the online ecommerce running front end of store and customer service.
- Putting the right people the right place at the right time.
- Provided leadership and motivation to team members to increase productivity and efficiency within the store.
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
- Interviewed and hired prospective employees according to team needs.
- Solved problems and resolved conflicts for team members and customers.
- Oversaw day-to-day store operations to foster efficient and profitable operations.
- Mentored new employees on store policies and procedures while providing guidance and support in their roles.
- Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly.
- Created weekly work schedules to meet staffing needs while controlling labor costs.
- Stocked and organized products in storage spaces and retail shelves.
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts.
- Monitored customer service levels and implemented necessary changes to improve customer satisfaction.
- Evaluated customer feedback and complaints to locate weaknesses and improve service.
- Monitored store operations to ensure compliance with safety regulations, company policies, and legal requirements.
- Conducted regular performance reviews with staff to ensure job expectations were met or exceeded.
- Implemented loss prevention strategies, alleviating shrink.
- Arranged store cleanings and renovations during periods of low customer traffic.
- Handled customer complaints professionally and resolved issues promptly.
Assistant Manager
4 Years 11 Months- Stocked designated area, zoned products, and processed returns to maintain organized shelves.
- Promoted to Produce Department Manager: Managed a team of 12, to ensure freight was being unloaded in a timely manner.
- Produce was being stock to appropriate areas, rotations were being done well as customer service.
- Ordered appropriate products and rejected unnecessary freight to optimize inventory.
- Ensured team operated at maximum efficiency through support and guidance.
- Promoted to Salaried Assistant Management: Encouraged by my store manager to promote to Assistant manager of my own store and was hired as a Backroom manager. My focus was logistics and team management.
- Assisted in inventory management, maintaining accurate stock levels during overnight shifts.
- Operated forklifts and pallet jacks for safe movement of merchandise throughout the store.
- Collaborated with team members to optimize restocking processes and enhance workflow efficiency.
- Monitored product expiration dates, ensuring compliance with safety standards and quality control.
- Trained new staff on stocking procedures and safety protocols to promote a safe work environment.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Trained and mentored new staff, fostering a collaborative work environment and boosting productivity.
- Developed training materials that improved onboarding efficiency for new hires across multiple departments.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
LEAD DRIVER AND ON-SITE FOREMAN
8 Years 11 Months- Starting position: Wet saw operator, would make customized limestone cut block for residential and commercial use.
- I earned my CDL and was promoted to lead driver and on site foreman.
- Would mgmt Pos plus make sure payments were paid upon delivery.
- Utilized GPS systems for navigation purposes during deliveries and pickups.
- Coordinated with dispatchers to adjust routes based on traffic conditions or customer requests.
- Maintained accurate records of vehicle maintenance, cargo tracking, and driver logs.
- Ensured adherence to all applicable laws regarding the transport of hazardous materials.
- Negotiated contracts with vendors providing services related to transportation needs.
- Provided exceptional customer service by responding to inquiries and addressing complaints efficiently.
- Resolved customer complaints promptly and professionally.
- Drove safely through bad weather and traffic and maintained clean driving record.
- Conducted vehicle inspections before and after trips.
- Utilized GPS systems to transport passengers and packages to correct locations on time.
- MSHA Compliance and safety was a major factor at Champion and we execute that very well and I continue that work practice everywhere I go.
Education
High School Diploma
Bachelors - Business Management
Skills
Customer focus
Motivational skills
Influencing skills
Performance coaching
Staff development
Employee scheduling
Team building and management
Excellent communication skills
Attention to detail
Record-keeping
Collaboration
Data analysis
Customer service enhancement
Operational efficiency
Relationship building
Guiding teams
Leadership
Articulate communication
Dynamic approach
Inspiration
Motivation
Fast-paced environment
Customer service and engagement
Customer experience
Problem-solving
Team management
Stock management
Hiring and training
Upselling and cross selling
Mentoring and coaching
Goals and performance
Sales expertise
Certification
51278846
Timeline
TEAM LEADER MANAGER
Target
09.2024 - CurrentRead More
ASSISTANT MANAGER
Walmart
08.2022 - 09.2024Read More
STORE MANAGER (CO. MANAGER)
At Home
09.2019 - 08.2022Read More
Assistant Manager
Walmart
10.2014 - 09.2019Read More
LEAD DRIVER AND ON-SITE FOREMAN
Champion Stone
11.2006 - 10.2015Read More
MacArthur High School
High School Diploma
Read More
Southern New Hampshire
Bachelors from Business Management
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