Moses Olukere
Elkton,MD
Summary
Highly reliable and experienced with track record of helping clients improve bottom-line numbers by providing tailored advice, expertise and innovative solutions. Adept in quickly identifying customer needs and designing customized strategies to maximize company performance and profitability. Skilled in analyzing industry trends, competitor activities and market conditions to make timely decisions. Proven track record of successfully managing multiple freelance assignments concurrently, meeting deadlines and client satisfaction. Possessing excellent communication skills while interacting effectively with both technical and non-technical personnel at all levels.
Overview
22
22
years of professional experience
Work History
PRIVATE CONTRACTOR
HOME REMODELLING
01.2022 - Current
- Ensured customer satisfaction by monitoring and improving the quality of customer interactions
- Implemented strategies and processes to meet customer needs, resolved escalated issues, and managed customer complaints effectively
- Created detailed project plans, including timelines, cost estimates, and necessary permits and coordinated and managed subcontractors, such as plumbers, electricians, and carpenters, to ensure timely and quality work
- Oversaw multiple home remodeling projects and consulted with clients to understand their specific remodeling needs and preferences
- Planned and designed the remodeling projects and estimated costs and budgeting accurately for successful home remodeling.
MANAGER OF DONOR COLLECTIONS
BLOOD BANK OF DELMARVA
08.2020 - 12.2021
- Oversaw the performance of all activities associated with delivery of excellent customer service to clients and efficient collection of blood products and interacted with different departments to ensure effective operations
- Participated in the implementation of solutions to problems affecting the department and exemplified the organizations customer service mission and core values
- Led blood collection oversight, ensuring regulatory compliance in assigned region, managed team, resolving staffing needs and optimizing inventory levels and developed and executed strategies for donor recruitment and community engagement
- Directed operations, maintained compliance, and managed collection supplies, oversaw staff, handled recruitment, trained, and implemented improvements.
CENTER MANAGER OF OPERATIONS ASS
CSL PLASMA
04.2019 - 08.2020
- Established and enforced service standards and policies to ensure consistent and high-quality customer service
- Monitored marketing effectiveness, collaborated with Account Managers, and optimized operations, ensured compliance through audits, addressed inquiries, and enhanced donor satisfaction
- Managed all aspects of the center's operations, including staffing, scheduling, and resource allocation
- Ensured smooth and efficient workflow to meet production targets and maintained compliance with regulatory guidelines.
HOSPITAL AND CLINICAL SERVICES SUPERVISOR
VITALANT BLOOD SYSTEMS ORGANIZATION-ITXM
01.2019 - 04.2019
- Identified areas for improvement in customer service and developed strategies to enhance the customer experience
- Provided leadership, handling recruitment and fostering a positive work environment and liaised with hospitals, facilitating product availability and addressing needs and implemented quality control processes, conducted audits, and ensured regulatory compliance
- Provided leadership, guidance, and supervision to a team of hospital and clinical services staff
- Oversaw the blood collection process, including donor screening, phlebotomy, and blood component preparation
- Ensured compliance with regulatory standards, quality control measures, and safety protocols
- Coordinated the timely delivery of blood products to hospitals and healthcare facilities.
INDEPENDENT CLAIMS ADJUSTER APPRENTICE
NORTH CAROLINA
05.2017 - 01.2019
- Collaborated with Public Adjusters, Contractors, and Vendors to negotiate fair settlements, verified ownership and occupancy of damaged properties and prepared reports and estimates for repairs
- Underwent comprehensive training to understand the principles, policies, and procedures related to insurance claims
- Assisted in conducting thorough investigations of insurance claims by gathering relevant information, inspecting damaged property, collaborating and interviewing homeowners, and reviewing policy coverage details
- Accurately documented and prepared reports regarding claim investigations.
SENIOR MANAGER OPERATIONS
AMERICAN RED CROSS
12.2009 - 02.2016
- Provided ongoing training and development opportunities to enhance the skills and knowledge of customer service representatives
- Handled all regulations outlined in the code of US Federal Regulation (CFR), Occupational Safety and Health Administration (OSHA), served and represented American Red Cross as the main contact with sponsors and Donors across the state of New Jersey and Pennsylvania
- Responded to and provided relief during natural disasters, such as hurricanes, floods, and wildfires
- Established shelters, distributed food, water, and supplies, offered emergency medical assistance, and supported affected communities in their recovery efforts
- Served as a major provider of blood and blood products in the United States
- Organized blood drives, collected blood donations, tested and processed donated blood, and distributed it to hospitals and healthcare facilities to meet the ongoing demand for blood transfusions.
CUSTOMER SERVICE REPRESENTATIVE
THE HOME DEPOT INC
01.2002 - 08.2008
- Responded to customer inquiries promptly and professionally, provided information about products, services, and company policies and assisted customers with order placement, tracking, and returns
- Served as an expert in construction and building materials estimates and sales and an expert in construction needs, household cabinetry, flooring, framing, and roofing
- Provided advice and expertise with necessary recommendations for necessary repairs to Home Depot clients and trained new employees in various departments including building materials, cabinetry, millwork, and lumber
- Handled phone calls from various clients, made recommendations, and advised clients on various remodeling needs and visited clients' homes for follow-up on services provided by my department and The Home Depot.
Education
All Lines Adjuster Non Resident Insurance License -
01.2024
B.Sc. Management Science - International Business
Kean University
Union, NJ01.2004
Skills
- Leadership and Management
- Team Building
- Operations Management
- Regulatory Compliance
- Customer Service
- Reliability and independently
- Communication and Collaboration
- Analytical Skills
- Problem Solving and Decision Making
- Adaptability and Resilience
- Negotiation
- Effective in dynamic, fast paced, and challenging work situations
- Calm and works well under pressure
- Time conscious, and meeting deadlines even under tight schedules
- Technical Expertise: Operating Systems: Microsoft Vista, Windows XP, Windows 2000 Professional, Windows 95, Windows 98, Windows 8, & Windows 10 and 11
Career Profile Summary
I am a highly energetic and newly licensed all lines Claims Adjuster with a strong background in customer service and construction industry. I am seeking a challenging role as a Property Adjuster (Trainee) where I can utilize my analytical, problem-solving, and organizational skills to deliver exceptional customer experiences and drive performance improvement. I have the ability to assess property damage by climbing roofs and using ladders. I am also willingness to work in inclement weather and undesirable indoor and outdoor environments. Additionally, I am proficient in working independently and making sound decisions under pressure. I possess strong communication and interpersonal skills for effective collaboration. I am dedicated to achieving outstanding results and making a positive impact in property claims adjusting. I would welcome the opportunity to discuss how my qualifications align with your organization's needs.
Timeline
PRIVATE CONTRACTOR
HOME REMODELLING
01.2022 - Current
MANAGER OF DONOR COLLECTIONS
BLOOD BANK OF DELMARVA
08.2020 - 12.2021
CENTER MANAGER OF OPERATIONS ASS
CSL PLASMA
04.2019 - 08.2020
HOSPITAL AND CLINICAL SERVICES SUPERVISOR
VITALANT BLOOD SYSTEMS ORGANIZATION-ITXM
01.2019 - 04.2019
INDEPENDENT CLAIMS ADJUSTER APPRENTICE
NORTH CAROLINA
05.2017 - 01.2019
SENIOR MANAGER OPERATIONS
AMERICAN RED CROSS
12.2009 - 02.2016
CUSTOMER SERVICE REPRESENTATIVE
THE HOME DEPOT INC
01.2002 - 08.2008
All Lines Adjuster Non Resident Insurance License -
B.Sc. Management Science - International Business
Kean University
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