- Youth mentor, providing guidance and support to empower the next generation of leaders
- Youth Development Programs
- Fundraising Events
- High-Intensity Interval Training
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Passionate about balancing physical health with mental and emotional wellness
- Gym Workouts
Moses Soude
Coon Rapids
Summary
Versatile professional with a robust background in project coordination, technical support, quality assurance, and financial systems. Skilled in streamlining operations, resolving complex issues, while ensuring compliance in fast-paced environments. Proven ability to deliver high-impact customer service and client-facing support, translating technical expertise into tangible business value. Actively pivoting into entry-level finance or risk operations by leveraging strengths in systems analysis, process optimization, and cross-functional collaboration.
Overview
11
11
years of professional experience
Work History
Operations Project Coordinator
Boston Scientific
10.2018 - Current
- Equipment lifecycle management and process optimization
- Root cause analysis and issue resolution planning
- Quality assurance and compliance monitoring
- Project initiation and closure procedures
- Task sequencing and workflow standardization
- Inventory control and deliverable handoff coordination
Risk Operation Analyst
Sterix Medical Assembly
08.2017 - 08.2018
- Operated and assembled high-precision medical devices including Neclor, Maximum, and SPO2 instruments, ensuring compliance with manufacturing standards
- Collaborated with cross-functional teams—engineering, quality assurance, and logistics—to troubleshoot issues and optimize production efficiency
- Managed batch documentation and tray preparation prior to dispatch to CPS/HPC, ensuring traceability and quality control
- Promoted customer satisfaction by ensuring every device met strict quality standards and was delivered on time
- Served as a liaison between production and quality teams, communicating updates and resolving issues to meet customer expectations
Associate Tech Support Analyst
I'D Global Technologies LCC
05.2017 - 07.2017
- Installed, configured, and maintained computers, network systems, and related hardware
- Provided technical support involving computers, switches, routers, and connectivity and resolved system malfunctions efficiently
- Set up and integrated printers and peripheral devices into secure networks
- Streamlined operations through documentation, team coordination, and responsive customer support.
Finance Systems Support
Ebony Technologies
03.2017 - 05.2017
- Assisted with installation and configuration of financial software tools to support reporting and transaction workflows
- Performed routine operational checks and maintenance to ensure system reliability and performance
- Supported troubleshooting and user access issues, contributing to smooth day-to-day finance operations
Quality Assurance Technician
Harlan Bakery
02.2015 - 01.2017
- Inspected manufactured products to ensure compliance with internal standards, regulatory guidelines, and customer specifications
- Identified defects and verified production accuracy by conducting thorough checks throughout the manufacturing process
- Collaborated with production teams to resolve quality issues, maintain documentation, and support continuous improvement initiatives
Technical Support Analyst
BELL TECHNOLOGY
09.2014 - 02.2015
- Delivered comprehensive on-site and desk-side support for HP clients, ensuring seamless operation of enterprise-level hardware and software systems
- Diagnosed and resolved complex technical issues across workstations and peripheral devices, maintaining uptime and performance in client environments
- Applied customer service expertise to translate technical solutions into clear, actionable guidance for end users, enhancing client satisfaction and system usability
Education
Associate of Science - Computer Science and Technology
North Hennepin Community College
Brooklyn Park, MN09.2025
Computer Technology
Ivy Tech community college
Indianapolis, IN01.2017
School of Technology
Lagos State Nigeria
01.2012
Skills
- Systematic troubleshooting expertise
- Diagnosing hardware and software issues
- Technical support for end-users via multiple channels
- Microsoft 365 and Active Directory support
- Proficient in HTML and JavaScript for basic diagnostics
- Routine system maintenance and enhancements
- Inventory Management and order accuracy assessment
- Customer service with effective problem resolution
- Critical thinking in process enhancement
Interests
Timeline
Operations Project Coordinator
Boston Scientific
10.2018 - Current
Risk Operation Analyst
Sterix Medical Assembly
08.2017 - 08.2018
Associate Tech Support Analyst
I'D Global Technologies LCC
05.2017 - 07.2017
Finance Systems Support
Ebony Technologies
03.2017 - 05.2017
Quality Assurance Technician
Harlan Bakery
02.2015 - 01.2017
Technical Support Analyst
BELL TECHNOLOGY
09.2014 - 02.2015
Computer Technology
Ivy Tech community college
School of Technology
Lagos State Nigeria
Associate of Science - Computer Science and Technology
North Hennepin Community College
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