Willis "Doc" Dawkins
Glendale,AZ
Summary
Results-driven service professional with extensive experience in mechanical, automation, and electronic troubleshooting and repair. Proven leadership and mentoring abilities complement strong problem-solving skills, ensuring effective project management and process improvement. Expertise in reading schematics, wiring diagrams, and tubing diagrams enhances the ability to work independently while adapting to dynamic environments. Recognized for reliability and technical proficiency, consistently delivering optimal performance through effective team collaboration and exceptional customer support.
Overview
18
18
years of professional experience
Work History
Service Engineer
Roche
01.2025 - 12.2025
- Responsible for the repairs, upgrades and preventative maintenance on equipment, primarily automation. Provided assistance with the analyzers prior to being trained on them. Completed all the upgrades on the P512/612 and P471 with very little assistance at both SQL and Mayo. Ensured all necessary parts ordered and on hand for PMs and upgrades prior to the event being due.
Service Engineer III
SYSMEX America Inc
08.2009 - 01.2025
- Responsible for repairs, preventative maintenance, upgrades, installation and de-installation of equipment requiring use of various test equipment. Meticulously provides onsite calibrations of both Hematology and Urinalysis equipment. Deliver effective repairs to conveyor systems that move samples from start to finish, including the sorting of the samples. Primary Engineer at a major commercial lab, acting as liaison with the customer. Ensuring day to day that all equipment is ready for the running of samples, minimizing down time. Tasked with escalations of equipment that has been inoperable for extensive time. Travel as needed to support customers’ needs throughout the western United States. Collaborate with other departments to meet the desires of customers, Supply, Technical Consultants, Training, Technical Product Managers. Provide mentorship to new Service Engineers. Valuable resources as second level troubleshooting support to others which expedite repairs. Compose on-call schedules. Instructor at the Center for Learning on legacy equipment. Working knowledge of computers.
Field Service Engineer/ Environmental Program Specialist
Arizona Department of Environmental Qualities
03.2008 - 08.2009
- Include the repair and calibration of environmental monitoring equipment. Adeptly provide superior troubleshooting and equipment repair to various pieces of equipment and associated cabling systems throughout the state of Arizona. Scheduled all regular maintenance visits. Installed vent piping in the calibration lab that had been needed prior to my arrival. Man in charge of a major air monitoring project that required the startup of 3 separate sites with multiple equipment at each site. This project was required after a major fire that included hazmat.
Education
Bachelor of Science Degree - Electronics and Communications Engineering Technology
ITT Technical Institute
Tempe, AZ06.2009
Skills
- Systematic troubleshooting expertise
- Field service expertise
- Experienced in assembling equipment
- Proactive maintenance strategies
- Technical drawing analysis
- Workplace safety guidelines
- Technical diagnostics
- Hands-on mechanical skills
- Electrical system design
- Replacement part management
- Schedule coordination
- Report creation
- System upkeep
- Installation of equipment
- Crisis management
- Machinery operation
- Technical solutions consulting
- Equipment calibration
- Electronics troubleshooting
- Technical support
- Device performance testing
- Optimized tool selection
- Proficient in hazardous materials safety protocols
- Clear and concise communication
- Risk assessment monitoring
- Technical troubleshooting
- Repair and upkeep of equipment
- Pneumatic system maintenance
- Technical documentation skills
- Sanitation practices
- Part replacement
- Systematic issue identification
- Hydraulic system maintenance
- Preventive maintenance skills
- Personal safety equipment expertise
- Inventory management
- Expertise in calibration techniques
- Ongoing enhancement
- Lockout/tagout compliance
- Seal maintenance
- Spare parts inventory management
- System troubleshooting
- Relationship management
Other Notable Experience
U.S. Navy Retired- 21 Years of service on Submarines
Timeline
Service Engineer
Roche
01.2025 - 12.2025
Service Engineer III
SYSMEX America Inc
08.2009 - 01.2025
Field Service Engineer/ Environmental Program Specialist
Arizona Department of Environmental Qualities
03.2008 - 08.2009
Bachelor of Science Degree - Electronics and Communications Engineering Technology
ITT Technical Institute