Robert Simpson
Rincon,GA
Summary
Dynamic CH-47 Field Service Representative with 39 years of experience, including 13 years at The Boeing Company, specializing in CH-47D/F operations. Demonstrated ability to enhance operational efficiency and customer satisfaction through expert technical troubleshooting and equipment maintenance. Proven leader in training initiatives and adept at resolving complex issues while ensuring compliance with safety standards. Committed to leveraging extensive expertise to improve client relations and streamline operational processes.
Overview
29
29
years of professional experience
1
1
Certification
Work History
CH-47 Field Service Representative
THE BOEING COMPANY
Savannah, GA
09.2023 - Current
- Managed the Southeast Region operations for the U.S. Army Active Duty, Reserves, and National Guard across five states and Germany, overseeing 54 CH-47Fs.
- Supported Product Manager Cargo and Service Readiness Division Engineering as liaison for Fleet Support matters.
- Supplied technical support, contributing to customer cost avoidance exceeding $2.6M.
- Investigated complex technical issues and provided appropriate solutions.
CH-47 Field Service Representative
The Boeing Company
Fort Carson, CO
01.2016 - 08.2023
- Established and managed Midwest Region operations for U.S. Army Active Duty, Reserves, and National Guard across four states, overseeing 52 CH-47Fs.
- Managed the Midwest and Pacific/Korea Regions on three separate occasions, spanning 10 states, which included Alaska, Hawaii, and Korea, overseeing 132 CH-47Fs.
- Supplied technical support contributing to customer cost avoidance exceeding $8M.
- Resolved customer complaints quickly and professionally.
- Developed strong relationships with clients by providing excellent customer service.
CH-47 Field Service Representative
The Boeing Company
Kandahar, Afghanistan
09.2015 - 12.2015
- Supplied technical support, contributing to customer cost avoidance exceeding $67K.
- Developed strong relationships with clients by providing excellent customer service.
- Provided technical support and troubleshooting assistance to customers in the field.
- Reviewed blueprints and technical manuals to determine optimal repair strategies.
CH-47F New Equipment Training Team Site Lead
THE BOEING COMPANY
Ridley Park, PA
01.2013 - 08.2015
- Scheduled meetings with stakeholders to discuss project status updates and future plans.
- Implemented strategies to improve operational efficiency while controlling costs.
- Identified customer service problems or complaints within the organization, and developed solutions accordingly.
- Provided leadership in developing team goals and objectives for the site staff.
- Planned special events or programs for the benefit of employees, customers, or clients at the site location.
- Maintained positive relationships with clients, vendors, subcontractors, and other external partners.
Aviation Operations Specialist
System Studies & Simulation, Inc.
Huntsville, AL
12.2007 - 12.2012
- Directly responsible for the conduct of more than 125 Army CH-47F Non-Rated Crewmember Qualifications, 10 Readiness Level Progressions, 4 Standardization Instructor/Flight Engineer Instructor Evaluations, and 3 Directorate of Evaluation and Standardization SI’s.
- Executed CH-47F NETT operations across multiple Army units at diverse installations.
- Facilitated recruitment of six new hires surpassing job prerequisites.
- Managed procurement of specialized gear by maintaining detailed size records for each team member.
- Enhanced Flight Training Guide and TC 1-240 to improve training effectiveness.
- Oversaw training operations for flight engineers during the introduction of the new CH-47F Chinook helicopter.
Standardization Instructor
U.S. Army
Fort Drum, Afghanistan
06.2005 - 11.2007
- Created and executed a groundbreaking training program for Non-Rated, Non-Crewmember, and Door Gunner roles in the U.S. Army.
- Prepared 50+ crewmembers to reach Readiness Level 1, Day/Night, before combat aviation operations in OEF VII.
- Advised Brigade Commander and Command Sergeant Major on CH-47 operations, including crewmember scheduling.
- Created and executed a High-Altitude Rescue/Recovery Team (HART) program utilizing the AEROX Portable Oxygen System for aviation operations between 10,000 and 18,000 feet.
- Qualified six teams for HART operations, including CH-47 and UH-60 crews.
Standardization Advisor
U.S. Army
Ft Bragg, NC/Egypt
11.2003 - 05.2005
- Directed operations to facilitate the delivery and assembly of CH-47D helicopters for the Egyptian Air Force.
- Managed comprehensive accountability of TAFT's property book, with a valuation surpassing $500,000.
- Ensured seamless flight operations for 17 consecutive months under Egyptian Air Force oversight.
- Ensured adherence to strict protocols for flights and maintenance in both the United States Army and Egyptian Air Force.
- Oversaw and executed tasks as an Aviation Life Support Equipment Technician.
Standardization Instructor
U.S. Army
Ft. Rucker, AL
04.2001 - 11.2003
- Appointed by Aviation Branch Command Sergeants Major to lead the Directorate of Evaluation and Standardization.
- Facilitated training and evaluation of 125+ Non-Rated crewmembers during nine worldwide unit visits.
- Contributed significantly to the creation and execution of the EH/UH-60 Helicopter Crewmember Standardization Instructor Course.
- Played a key role in shaping and launching the Aircrew Coordination Training Enhancement Program.
- Managed property book for Directorate of Evaluation and Standardization.
Platoon Sergeant/Standardization Instructor
U.S. Army
Camp Humphreys, Korea
04.2000 - 03.2001
- Designated to fulfill roles of Platoon Sergeant and Standardization Instructor simultaneously, showcasing exceptional capability to manage multiple tasks.
- Ensured accountability for 8 CH-47D Helicopters and associated equipment exceeding $200 million in value.
- Managed evaluations for over 50% of the unit amid high reassignment rates.
Instructor Cadre
U.S. Army
Ft. Rucker, AL
02.1997 - 03.2000
- Designated as key Standardization Instructor within 1-223rd Aviation Battalion.
- Served as Primary Instructor and Instructor Writer/Crew Chief in the CH-47D Maintenance Test Pilot Course.
- Served as Primary Instructor and Instructor Writer for Flight Engineer Instructor Course.
- Achieved a 95% rating for outstanding instructor marks in course critiques.
Education
A.S. - Aviation Maintenance Technology
North Central Institute
Clarksville, TN01.2009
Skills
- Systematic troubleshooting expertise
- Proactive maintenance strategies
- Regulatory safety compliance
- Customer relationship management
- Analytical problem solving
- Strong verbal communication
- Training development
- Collaborative teamwork
- Effective relationship management
- Mechanical aptitude
- Electrical system analysis
- Subject matter knowledge
- Adaptability to change
- Schematic interpretation
- Proficient in handling multiple tasks
- Cross-functional coordination
- Proficient in diagnostics
- Equipment troubleshooting
- Problem-solving abilities
- Analytical problem-solving
- Excellent communication
- Troubleshooting techniques
- Pneumatic systems maintenance
- Quality assessment proficiency
- Effective written communication
- Proficient in interpreting technical manuals
- Analytical thinking
- Technical communication
- Product knowledge training
- Effective team leadership
- Conflict resolution
- Hydraulic systems expertise
- Maintenance and repair
- Professionalism
- Field service expertise
- Intrinsic motivation
- Consistent professional conduct
Certification
- Federal Aviation Administration, Airframe and Power-plant Certification/Rating. (2009)
- Federal Communications Commission, with Radar Endorsement. (2009)
Accomplishments
U.S. Army Retired 21 Years, Bronze Star, Meritorious Service Medal (2), Air Medal (3), Army Commendation Medal (4), Army Achievement Medal (4), Army Good Conduct Medal (7), National Deference Service Medal (2), Global War on Terrorism Expeditionary Medal, Global War on Terrorism Service Medal, Afghanistan Campaign Medal, NATO Medal, Southwest Asia Medal, Kuwait Liberation Medal (Saudi Arabia), Kuwait Liberation Medal (Kuwait), Joint Meritorious Unit Award, Master Aviation Crew Member Badge, Air Assault Badge, Driver’s Badge, Certificate of Honor Graduate – Earned by the Soldier with Top leadership skills has a GPA that is one of the top two in the class during the Advanced Non-Commissioned Officer Leadership Course, Recipient of the United States Army wide 2002 Cargo Helicopter Super Soldier Award from the Aviation and Missile Command, Certificate for Commandant's List Earned by soldiers with GPAs in the top 20 percent of the class during Basic Non-Commissioned Officer Leadership Course and the Primary Non-Commissioned Officer Leadership Course,
Numerous Commander’s and Command Sergeants Major Coins of recognition for distinguished performance.
Numerous certificates of recognition for distinguished work skills, unit support, sports activities, volunteering, attitude and dedication.
Timeline
CH-47 Field Service Representative
THE BOEING COMPANY
09.2023 - Current
CH-47 Field Service Representative
The Boeing Company
01.2016 - 08.2023
CH-47 Field Service Representative
The Boeing Company
09.2015 - 12.2015
CH-47F New Equipment Training Team Site Lead
THE BOEING COMPANY
01.2013 - 08.2015
Aviation Operations Specialist
System Studies & Simulation, Inc.
12.2007 - 12.2012
Standardization Instructor
U.S. Army
06.2005 - 11.2007
Standardization Advisor
U.S. Army
11.2003 - 05.2005
Standardization Instructor
U.S. Army
04.2001 - 11.2003
Platoon Sergeant/Standardization Instructor
U.S. Army
04.2000 - 03.2001
Instructor Cadre
U.S. Army
02.1997 - 03.2000
A.S. - Aviation Maintenance Technology
North Central Institute
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