Open To Work
Verified
This profile is verified using an email address.
Matthew Mullett
Pasadena,MD
Summary
Dynamic Field Service Professional with extensive experience in troubleshooting and maintaining complex equipment, dedicated to delivering exceptional service and solutions. Recognized for strong team collaboration and a proven ability to adapt to evolving challenges in fast-paced environments. Expertise in diagnosing issues, executing repairs, and consistently ensuring customer satisfaction drives a commitment to excellence. Reliable and results-oriented, adept at thriving under pressure while maintaining a focus on quality outcomes.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Field Service Technician
Herc Rentals
Upper Marlboro, MD
09.2025 - 05.2026
- Managed on-site service operations for ProSolutions Pump and Power, delivering expertise in climate remediation solutions with a focus on centrifugal pumps and generators.
- Coordinated and executed manufacturer-led OEM pump training to ensure staff expertise at Pioneer Pumps.
- Acquired proficiency in utilizing Isuzu IDST to effectively clear DTCs from ECU and DCU systems.
- Conducted thorough assessments of generator functionality and executed repairs with a focus on safety compliance.
- Demonstrated comprehensive knowledge of natural gas and diesel heating systems.
- Mastered procedures for chiller installations and portable air conditioning systems.
- Developed process improvements that streamlined service workflows, increasing efficiency in repairs.
- Maintained accurate records of service activities, contributing to enhanced operational transparency and accountability.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
Mechanic-C
Herc Rentals
Pasadena, MD
04.2024 - Current
- Performed routine maintenance on rental equipment, enhancing reliability and customer satisfaction.
- Executed repairs on a variety of machinery, ensuring compliance with safety standards and regulations.
- Collaborated with team members to streamline repair processes and reduce downtime for rental fleet.
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new OEM components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and filter changes to preserve performance and reliability of equipment.
- Completed full 13-Point Equipment inspections to check for leaks, damage, or other issues of concern.
- Disassembled defective parts to make proper repairs.
- Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Improved equipment performance by conducting thorough inspections and identifying necessary repairs.
- Maximized engine efficiency with routine tune-ups, oil changes, and filter replacements.
- Maintained accurate records of completed work orders, ensuring transparency for customers and management alike.
- Utilized hydraulic, electrical, and pneumatic systems knowledge to effectively resolve equipment malfunctions quickly.
- Implemented preventive maintenance schedules, improving equipment reliability and minimizing unexpected failures.
- Ordered repair parts quickly to prevent delays in projects and repair work.
- Enhanced customer satisfaction with prompt diagnosis and resolution of complex mechanical issues.
- Streamlined repair processes by maintaining a well-organized and clean workspace, contributing to increased productivity.
- Maintained accurate records of repairs and services performed, ensuring compliance with safety regulations and company policies.
Yard Technician
Rental Works Maryland
Pasadena, MD
05.2022 - 04.2023
- Operated various yard equipment to maintain clean and organized workspaces.
- Assisted in loading and unloading equipment
- Conducted regular inspections of tools and machinery for safe operation.
- Implemented safety protocols, promoting a secure working environment for all staff.
- Collaborated with team members to optimize workflow and reduce downtime.
- Maintained accurate records of aerial platform equipment dispatched from the yard
- Supported maintenance efforts by performing routine cleaning and upkeep of yard facilities.
- Proactively identified potential obstacles in the yard area that could impede workflow; addressing them promptly.
- Enhanced equipment maintenance by performing regular inspections, cleaning, and repairs for optimal performance.
- Operated, maintained and repaired ground equipment such as lawn mowers, sweepers, trimmers and track loaders
- Assisted in reducing workplace accidents through strict adherence to safety protocols and providing suggestions to unsafe work practices
- Operated various heavy machinery, including forklifts and telehandlers, increasing overall productivity in the yard area.
- Performed snow removal tasks during winter months by shoveling, plowing and sanding.
- Provided excellent customer service to clients visiting the yard, assisting with inquiries about materials and products available for or pickup.
- Improved yard organization by implementing efficient storage systems and maintaining clear pathways.
- Provided suggestions for continuous process improvement, streamlining yard operations and enhancing overall efficiency.
- Implemented effective communication strategies within the team to foster collaboration towards achieving common goals.
- Loaded and unloaded materials onto and off of trucks for fast delivery.
- Operated equipment while observing standard safety procedures.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Maintained composure and customer service when yard was busy
Head of Security
O'briens Irish Pub
Annapolis, MD
03.2021 - 04.2023
- Led security operations, ensuring safety protocols were consistently enforced across all pub areas.
- Developed and implemented training programs for security staff, enhancing team performance and compliance.
- Coordinated with local law enforcement to maintain effective communication during events and emergencies.
- Conducted regular risk assessments, identifying vulnerabilities and recommending proactive measures to mitigate risks.
Education
High School Diploma -
Mount Saint Joseph College Prep High School
Baltimore, MD05-2010
Skills
- Analytical problem-solving
- Constructive mindset
- Equipment repair expertise
- Emergency repair services
- Service excellence
- Preventive Maintenance
- Systematic troubleshooting expertise
- Inventory oversight
- Valid Driver's license
- Power system analysis
- Schematic interpretation
- Installation and maintenance
- Heavy lifting
- Skilled in multimeter measurements
- Diagnostic problem-solving
- Hazard assessment
- Work order processing
Accomplishments
- 2009 National Prep Wrestling All-American
- 2024-2025 Herc Rentals Gold Accredidation
Certification
- CPR/AED, American Red Cross - Expires 2027
- DOT- Valid Medical Card
Languages
English
Full Professional
Spanish
Elementary
Interests
- Engine Building
- desire to continue education
Timeline
Field Service Technician
Herc Rentals
09.2025 - 05.2026
Mechanic-C
Herc Rentals
04.2024 - Current
Yard Technician
Rental Works Maryland
05.2022 - 04.2023
Head of Security
O'briens Irish Pub
03.2021 - 04.2023
High School Diploma -
Mount Saint Joseph College Prep High School