Jack Beck Jr.
Hallsville
Summary
Dynamic IT professional with over twenty years of experience in the Information Technology industry, specializing in hardware diagnostics, user training, and software support. Proven ability to deliver impactful technical instruction and coordinate comprehensive training programs that enhance user proficiency. Expertise in providing second-tier and higher-level support while effectively managing escalated trouble reports from various user support functions. Recognized for skillfully communicating complex technical concepts to diverse audiences, along with a strong capacity for making and implementing strategic decisions.
Overview
26
26
years of professional experience
Work History
Field Service Technician
Ultimate Security Solutions
Kansas City, MO
03.2025 - 01.2026
- Diagnosed and resolved technical issues in security systems, ensuring optimal performance and reliability.
- Installed and configured security equipment, enhancing client safety measures across diverse environments.
- Conducted routine maintenance checks, proactively identifying potential system failures to minimize downtime.
- Managed inventory of tools and equipment, optimizing resource allocation for field service operations.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
Asset Repair Technician
Synetic Technologies
Kansas City, MO
05.2015 - 01.2025
- Diagnosed and resolved issues across a variety of technology assets, enhancing the performance and reliability of desktop PCs, laptops, tablets, and all-in-one printers.
- Documented and organized asset specifications in database systems to facilitate streamlined access and reporting.
- Implemented rigorous protocols for the eradication of sensitive data from all interacted assets, safeguarding against potential data breaches.
- Maintained accurate records of asset repairs and organized parts storage to enhance operational efficiency.
- Conducted quality assurance checks post-repair to guarantee adherence to industry standards.
- Streamlined repair workflows, resulting in faster turnaround times for customer service requests.
- Executed partial and full dismantling of equipment to facilitate prompt repair or replacement of defective components.
- Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
- Inspected and tested, repaired and refurbished products for proper operation.
- Followed detailed repair and maintenance procedures for consumer products.
- Expanded technical knowledge through continuous education in industry developments and trends.
Technical Support Specialist
IBM
Columbia, MO
07.2012 - 04.2015
- Assisted in building and supporting remote virtual and physical servers. Helped troubleshoot server issues to maintain operational efficiency. Provided technical support to users for server-related inquiries.
- Executed routine maintenance and administration tasks for Active Directory servers to support organizational IT infrastructure.
- Conducted detailed inventory assessments and cataloging of remote servers to maintain system organization and accessibility.
- Delivered comprehensive phone support, addressing customer needs and troubleshooting issues effectively.
- Delivered 24/7 on-call assistance to maintain service availability and address urgent issues.
- Engineered and documented streamlined server building techniques for team members.
MedDisk Assembler/Inspector
Volt Workforce Solutions
Columbia, MO
01.2012 - 07.2012
- Conducted thorough assembly and quality inspections of MedDisk product to maintain high-quality production standards.
- Performed routine configuration and maintenance of assembly equipment to support production efficiency.
- Documented inspection results through precise data entry, facilitating timely analysis and reporting.
- Managed accurate labeling and efficient shipping of completed products to maintain supply chain integrity.
Desktop Support Specialist
MBS Textbooks
Columbia, MO
03.2007 - 02.2010
- Delivered comprehensive user and PC support to enhance staff productivity and system efficiency.
- Provided technical assistance and support for customer inquiries via phone. Resolved issues efficiently to enhance customer satisfaction. Assisted users in navigating helpdesk resources and tools.
- Coordinated logistics for ordering, receiving, and configuring new PCs, printers, and other equipment to support organizational needs.
- Conducted in-depth consultations with customers to identify and address PC and equipment purchasing needs.
- Provided comprehensive printer support to ensure operational efficiency.
- Managed Active Directory user accounts and group permissions to support organizational security protocols.
- Maintained accurate records of equipment inventory, facilitating timely replacements and repairs.
- Achieved seamless network connectivity through effective management of cabling installations. Enhanced operational efficiency by implementing maintenance protocols for cabling systems. Resolved connectivity challenges, resulting in improved user satisfaction.
User Support Analyst
University of Missouri Hospital & Clinics
Columbia, MO
04.2000 - 06.2006
- Provided comprehensive user and PC support to enhance staff productivity and system efficiency.
- Provided assistance to customers via phone support to resolve technical issues and inquiries effectively. Supported helpdesk operations by documenting and tracking customer interactions. Collaborated with team members to enhance service delivery and customer satisfaction.
- Oversaw ordering, receiving, and setup of new PCs, printers, and other equipment.
- Conducted in-depth consultations with customers to identify and address PC and equipment purchasing needs.
- Delivered essential printer support to ensure seamless operations.
- Managed user accounts and group permissions within active directory to support organizational security protocols.
- Maintained accurate records of equipment inventory, facilitating efficient resource allocation.
- Assisted in installation and upkeep of network cabling systems. Supported troubleshooting efforts to resolve connectivity issues. Contributed to maintaining organized cabling infrastructure.
- Executed installation and maintenance of specialized enterprise equipment to ensure seamless functionality.
- Executed installation and support processes for specialized enterprise software solutions.
- Facilitated movement of department equipment and network services to enhance functionality and support team objectives.
- Coordinated comprehensive training initiatives for new team members, focusing on operational standards and team integration.
Education
High School Diploma -
James Madison High School
San Antonio, TX06-1989
Skills
- Equipment & Software Consulting
- User support expertise
- Troubleshooting and repair
- On-site repairs
- Customer service for IT issues
- Teamwork and coordination
- Inventory control
- IT technical support
- Courteous and professional
- Quality control
- Equipment installation
- Analytical problem-solving
Timeline
Field Service Technician
Ultimate Security Solutions
03.2025 - 01.2026
Asset Repair Technician
Synetic Technologies
05.2015 - 01.2025
Technical Support Specialist
IBM
07.2012 - 04.2015
MedDisk Assembler/Inspector
Volt Workforce Solutions
01.2012 - 07.2012
Desktop Support Specialist
MBS Textbooks
03.2007 - 02.2010
User Support Analyst
University of Missouri Hospital & Clinics
04.2000 - 06.2006
High School Diploma -
James Madison High School