Eric Green
Brookshire
Summary
Field service professional with proven track record in technical diagnostics and repair. Adept at delivering reliable solutions and maintaining high standards in service delivery. Strong focus on team collaboration and achieving results with flexibility to adapt to changing needs. Skilled in equipment maintenance, technical troubleshooting, and customer relations.
Overview
24
24
years of professional experience
Work History
Field Service Technician
Alternative Internet Resources
03.2019 - Current
- Diagnosed and resolved technical issues for internet service installations and repairs.
- Collaborated with cross-functional teams to enhance customer satisfaction and service delivery.
- Conducted routine maintenance on networking equipment, ensuring optimal performance and reliability.
- Trained junior technicians on equipment handling and troubleshooting techniques, fostering team development.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
- Developed and implemented customized service plans to meet customer needs.
- Enhanced customer satisfaction by delivering prompt and accurate service solutions during field visits.
- Delivered remote troubleshooting assistance for a local ISP, resolving customer connectivity issues and addressing power-related disruptions.
- Equipment used: Mimosa, Mikrotik, Telrad, Tarana
EG Services
06.2015 - Current
- Installation of car audio equipment, window tint, and computer repair services
Worldwide Environmental Products
09.2006 - 12.2015
- Imaging software, database recovery, hardware computer repair, printer setup on network. I was responsible for troubleshooting the electrical components that controls sensors, relays, and solenoids. I had to make sure unit kept state specified gas reading. This includes the NOX, CO2, CO, AND O2 readings the gas bench. I was in charge of my own shipping and receiving, keeping a log of over 1500 parts in my inventory, making sure that customers needs were met in a timely manner and also sending bad parts back to the corporate office. I was also in charge of invoicing my customers and receiving payments and mailing those payments to Corporate office weekly. I handled hundreds of thousands of dollars a year. For nine years I was the area trainer. I traveled to different Cities and States to train Company’s new employees. For eight years I was also responsible for training customers to a satisfactory skill level for operating the units.
Owner
E’s Tint and Alarms
04.2004 - 09.2006
- Window tint, stereos and alarm installations
MECP Certified Technician
CarToys
02.2002 - 02.2003
- Multimedia, Stereo, Alarm installation
Commercial Installation Technician
ADT Security
01.2002 - 02.2002
Education
Associate Degree - Computer Systems Technology
MTI College of Business and Technology
Houston, TXMobile Electronics Certification Program
Mobile One
Houston, TXSkills
- Analytical problem-solving
- Technical troubleshooting
- Supportive demeanor
- Emergency repair services
Accomplishments
For 17 years, I had the honor of serving on our city council, working side by side with residents to strengthen our community. Today, I continue that service as mayor pro tem, ensuring that our city’s vision remains focused on progress, accountability, and the well-being of every neighbor.
Timeline
Field Service Technician
Alternative Internet Resources
03.2019 - Current
EG Services
06.2015 - Current
Worldwide Environmental Products
09.2006 - 12.2015
Owner
E’s Tint and Alarms
04.2004 - 09.2006
MECP Certified Technician
CarToys
02.2002 - 02.2003
Commercial Installation Technician
ADT Security
01.2002 - 02.2002
Mobile Electronics Certification Program
Mobile One
Associate Degree - Computer Systems Technology
MTI College of Business and Technology