Jose Nieves
Field Service Technician
Tempe,AZ
Summary
Detail-oriented Field Service Technician with extensive experience in installation, repair, and maintenance of advanced GPU systems, including H100, A100, and A10 models. Proven ability to diagnose technical issues swiftly and implement effective solutions. Demonstrates flexibility in work schedules to meet changing project demands while maintaining high standards of service. Committed to continuous improvement and enhancing operational efficiency through technical expertise. Excel in time management, problem-solving, and teamwork to deliver high-quality workmanship on schedule.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Field Service Technician
ZT Systems
Tempe, AZ
04.2024 - Current
- Expertly handled diagnostic, troubleshooting and repair tasks to ensure server functionality.
- Mentored and trained new employees on processes, flow and safety procedures.
- Managed the replacement of various defective hardware components like GPU, FPGA, CPU.
- Provided effective training for advanced GPU repairs to technicians and leadership.
- Proficient with managing tickets using GDCO and Service-Now.
- Ensured accurate documentation through completion of work orders and repair logs.
- Collaborated with other technicians to resolve complex issues quickly and efficiently.
- Facilitated precise process compliance via strong team dialogue.
Repair/Test Technician
ZTSystems
Secaucus, NJ
04.2021 - 04.2024
- Led servicing and repair efforts for H100, A100, and A10 systems, as well as storage/JBOD servers.
- Configured test environments, executed scripts ensuring successful system diagnostics.
- Established and ensured consistent network connectivity for optimal performance and operation of different tests and tools.
- Resolved technical issues through troubleshooting and hardware component replacements.
- Delivered on-site technical support at multiple Microsoft Datacenters across the nation to address server functionality concerns.
Skills
- Troubleshooting and Diagnostics
- Trusted Trainer
- Log/SEL Analysis
- RMA
- Effective Communication
- Analytical Problem-Solving
- Focused Listening
- Interpersonal Relations
- Optimistic Mindset
- System Configuration
- Server maintenance
- Field repairs
Certification
Comptia A+ Certification (Expired)
Studying for Comptia Network+ Certification
Timeline
Field Service Technician
ZT Systems
04.2024 - Current
Repair/Test Technician
ZTSystems
04.2021 - 04.2024