Brandon Wright
Charter Spectrum
High Point,NC
1
Language
1
Certification
11
years of professional experience
Experienced Field Technician with strong skills in technical support, equipment installation, and problem-solving. Proven track record of enhancing customer satisfaction through effective communication and routine maintenance.
Work History
Field Technician V
2 Years 9 Months- Diagnosed and resolved technical issues related to internet, phone, and television services efficiently.
- Installed and configured network equipment, ensuring optimal performance for residential and commercial customers.
- Conducted routine maintenance checks on equipment, improving reliability and service quality.
- Assisted in training new technicians on installation procedures and customer service best practices.
- Provided exceptional customer support during installations, fostering positive relationships with clients.
- Implemented safety protocols during field operations to ensure compliance with company standards.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Collaborated with other field technicians to resolve complex technical issues.
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Assisted in training new hires on company protocol, increasing overall productivity within the department.
- Delivered high-quality work by diligently following standard operating procedures.
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
Delivery Driver
1 Year- Navigated delivery routes efficiently to ensure timely arrival of packages.
- Coordinated with dispatch team to optimize daily delivery schedules and routes.
- Operated delivery vehicle in compliance with safety regulations and company policies.
- Assisted in training new drivers on safe driving practices and efficient route management.
Order Picker
6 Months- Selected and packed orders accurately, ensuring timely shipment to customers.
- Operated forklifts and pallet jacks to efficiently transport materials within warehouse.
- Collaborated with team members to optimize order fulfillment processes and reduce delays.
- Conducted regular inventory checks, maintaining stock accuracy and minimizing discrepancies.
Logistics Team Member
4 Years- Coordinated inbound and outbound logistics to ensure timely delivery of materials.
- Managed inventory levels, optimizing stock availability for production needs.
- Implemented process improvements that enhanced efficiency in material handling operations.
- Trained new team members on safety protocols and operational procedures.
Education
High School Diploma
Skills
Equipment installation
Network connectivity
Technical support
Equipment maintenance
Diagnostics and troubleshooting
Diagnostic testing
Root-cause analysis
Written communication
Quality assurance controls
Performance optimization
Technical analysis
Project management
Field operations
Workplace safety
Safety management
Environmental safety
Safety compliance
Worksite preparation
Network safety protocols
Professional communication
Interpersonal communication
Relationship building
Safety compliance
Client engagement
Problem-solving
Client support
Materials management
Troubleshooting diagnostics
Certification
- Certified Field Technician, Charter - 2025 to present
Languages
English
Full Professional
Timeline
Field Technician V
Charter Spectrum
11.2023 - CurrentRead More
Delivery Driver
High Road Services LLC
11.2022 - 11.2023Read More
Order Picker
Mohawk Industries Inc
10.2019 - 04.2020Read More
Logistics Team Member
Thomas Built Buses
05.2015 - 05.2019Read More
Trinity Senoir High School
High School Diploma
Read More