Philip Wheatle
Jamaica
Summary
Experienced Field Technician specializing in network troubleshooting and fiber optic installation. Expertise in diagnosing technical issues and maintaining service reliability. Skilled in servicing cable systems and executing preventative maintenance to enhance operational efficiency.
Overview
22
22
years of professional experience
Work History
Field Technician V
Charter Spectrum
New York
02.2018 - 05.2026
- Serviced and repaired cable systems for residential and commercial clients.
- Diagnosed technical issues on-site to restore service promptly.
- Utilized diagnostic tools to troubleshoot and resolve network connectivity problems.
- Performed preventative maintenance on equipment to ensure optimal performance.
- Updated work order status using a handheld device for accurate tracking.
- Drove company vehicles to customer locations for field maintenance and repairs.
- Conducted tests to identify system issues, replacing defective components to maintain service reliability.
Field Service Technician
TSI LLC
Brooklyn
03.2004 - 01.2009
- Installed and calibrated equipment at customer sites, enhancing operational efficiency.
- Installed and calibrated equipment at customer sites for optimal performance.
- Trained customers on equipment operation, ensuring effective use and satisfaction.
- Documented service activities and reported findings in company database.
- Drove and maintained company vehicle, keeping in peak condition.
- Collaborated with team to establish new shop locations, expanding service reach.
Education
GED -
Boys And Girls HS
Brooklyn, NY03-1987
Skills
- Network troubleshooting
- Fiber optic installation
- Network installation
- Diagnostic tools
- Equipment installation
- Maintenance skills
- Preventive maintenance
- Field service documentation
- Problem solving
- Attention to detail
- Customer relationship management
Timeline
Field Technician V
Charter Spectrum
02.2018 - 05.2026
Field Service Technician
TSI LLC
03.2004 - 01.2009
GED -
Boys And Girls HS