Dynamic professional with a strong background in telecommunications and military operations. Expertise in team management, technical troubleshooting, and customer service. Committed to driving performance improvements and ensuring mission readiness.
Overview
6
6
years of professional experience
Work History
Field Technician V
Spectrum
Overland Park, Kansas
08.2023 - Current
Installed and repaired telecommunications equipment at customer locations.
Utilized diagnostic software to troubleshoot network connectivity problems.
Resolved customer inquiries promptly while providing excellent customer service at all times.
Verified system functionality by testing equipment and connections, identifying and correcting problems.
Military Police Officer
Kansas Army National Guard
Topeka, Kansas
06.2023 - Current
Train new recruits on procedures, policies, and emergency responses.
Participated in daily briefings with senior command staff to discuss current operations and any new directives from higher headquarters.
Traveled to foreign territories to set up and defend military camps.
Developed and implemented tactical plans for mission readiness and execution.
Combat Engineer
United States Army
Fort Riley, Kansas
08.2019 - 06.2023
Supervised 15 soldiers to maintain high performance standards and accountability.
Managed inventory systems to ensure optimal supply levels, preventing shortages and overstocking.
Trained new personnel on operational procedures and efficiency best practices.
Oversaw maintenance of equipment valued at over $1,000,000, executing preventive tasks.
Education
Bachelor of Science - Management Information Systems
University of Maryland Global Campus
Hyattsville, MD
06-2028
Skills
Network troubleshooting
Customer service
Equipment maintenance
Employee development
Coaching
Timeline
Field Technician V
Spectrum
08.2023 - Current
Military Police Officer
Kansas Army National Guard
06.2023 - Current
Combat Engineer
United States Army
08.2019 - 06.2023
Bachelor of Science - Management Information Systems