George R. Cahill II
Dunnellon
Summary
Highly motivated and passionate professional with extensive experience in technology and customer service. Adept at using Microsoft Office, Adobe Photoshop, and Cinema4D, with proficiency in multiple development languages including HTML, PHP, CSS, SQL, C#, and JS. Proven track record of being proactive, collaborative, and a fast learner. Often the first point of contact for problem-solving and assistance. Dedicated to creating clean, organized, and professional work environments. Committed to building strong relationships with colleagues and customers.
Overview
7
7
years of professional experience
Work History
Field Technician V
Charter Communications (Spectrum)
08.2021 - Current
- Developed necessary skillsets through Charters lead program, NCTI schooling program, completing Field Technician II, III, IV, V, and mentorship courses.
- Developed a better understanding of what is required in a leadership role, through mentoring technicians, being an acting POC while my supervisor is out of office, handling escalations, leading sweep installation projects, taking part in plant expansion projects, and being involved with fiber service roll-outs.
- Responsible for installation and repair of RG-6, RG-11, RJ-11, and RJ-45 coaxial/telephone/network patch cables in customer homes and local businesses.
- Diagnosed network-related issues using Viavi meter, monitoring ingress, channel bonding, channel separation, throughput, latency, total distance reflection, and fiber light levels.
- Developed interdepartmental rapport by diagnosing system issues, collecting necessary data, and reporting findings to appropriate departments.
Delivery Courier
FedEx Ground
08.2020 - 08.2021
- Inspected and maintained delivery vehicles.
- Created efficient delivery routes to avoid high traffic and construction areas.
- Communicated with dispatchers, management, and colleagues to form lasting partnerships.
- Loaded vehicles, balanced loads, and secured items against loss or damage.
Key Holder Supervisor
T-Mobile
03.2018 - 08.2020
- Connected with customers to understand needs, provide assistance, and collect feedback.
- Enhanced sales through merchandising and promotional improvements.
- Addressed employee issues, providing feedback and coaching.
- Emphasized customer service excellence through ongoing training of front-line team members, increasing total store sales by 168%.
Education
Network Systems Administration
Withlacoochee Technical Institute
Inverness, FLHealthy Conflict Management, Working Across Generations & Maximizing Diversity
NCTI
Lead Program
Charter Communications
Skills
- Network troubleshooting
- Computer systems installation
- Programming languages expertise
- Diagnosing technical issues
- Route optimization
- Strong written and verbal communication
- Interpersonal relationship building
- Workplace safety
- Critical thinking
- Conflict resolution
- Team development
- Coaching and mentoring
Timeline
Field Technician V
Charter Communications (Spectrum)
08.2021 - Current
Delivery Courier
FedEx Ground
08.2020 - 08.2021
Key Holder Supervisor
T-Mobile
03.2018 - 08.2020
Healthy Conflict Management, Working Across Generations & Maximizing Diversity
NCTI
Lead Program
Charter Communications
Network Systems Administration
Withlacoochee Technical Institute
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