Mark Kothbauer

Field Technician V

Charter Spectrum

Racine, WI

01.2007 - 10.2024

Delivered technical support to customers.
Resolved customer inquiries promptly while maintaining superior service standards.
Regularly communicated progress on assigned projects to management.
Trained staff on effective equipment use, and adherence to processes and procedures, as part of the new hire mentor program.
Performed preventative maintenance on equipment and systems to ensure optimal performance.
Identified potential safety hazards related to job tasks and took appropriate action to eliminate them.
Maintained inventory of parts and supplies used for repairs and service calls.
Configured routers and switches for optimal network performance.
Diagnosed system issues by running tests, troubleshooting hardware and software problems and replacing defective components.
Tested newly installed systems prior to deployment in order to ensure functionality. Worked with converting ICOMS to CSG
Monitored system performance remotely using diagnostic tools such as ping utilities or network monitoring software.
Conducted site surveys for new installations, including evaluation of existing infrastructure and installation requirements.
Utilized handheld device to update work order status.
Serviced and repaired designated equipment to meet company standards and specifications.
Instructed and trained customers on usage and operation to improve equipment performance.
Used logging tools to collect data from field, supporting engineer analysis.
Maintained product knowledge and aptitude to perform troubleshooting and diagnostics.
Drove company vehicles to and from customer locations to perform field maintenance.
Applied company safety policies consistently when performing daily tasks.
Participated in training sessions to stay updated with industry standards and technologies.
Provided technical support and guidance to new team members and interns.
Conducted routine maintenance and calibration of field equipment to ensure accuracy and reliability.
Collaborated with cross-functional teams to address technical issues and improve field operations.
Operated a variety of hand tools and mechanical equipment with proficiency.
Educated customers about company's products and services to present service upgrade opportunities.
Managed inventory of field supplies and equipment to ensure availability and readiness.
Verified system functionality by testing equipment and connections, identifying and correcting problems.
Planned installations or service calls by evaluating location, locating access and laying-out equipment and wiring plans.
Adapted to diverse outdoor conditions and terrains while performing fieldwork.
Followed safety protocols and procedures to ensure personal and public safety.
Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
Followed safety guidelines and wore protective gear when using power drills, and other power tools.

Summary

Overview

Work History

Field Technician V

Education

Some College (No Degree) - Automotive Repair

Some College (No Degree) - HVAC

Skills

References

Timeline

Field Technician V

Some College (No Degree) - Automotive Repair

Some College (No Degree) - HVAC

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