Moses Samuel Nochina
Sydney,Canada
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Blue cross
02.2024 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Specialist
Concentrix
06.2021 - 03.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved concerns with products or services to help with retention and drive sales.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained and managed customer files and databases.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Assistant Manager
Design2Decorate
07.2017 - 04.2019
- Mentored team members to enhance professional development and accountability in workplace.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Bachelor of Science - Electronics And Controls Engineering
Cape Breton University
Sydney05.2021
Bachelor of Science - Electronics And Communication Engineering
Jawaharlal Technological University
Anantapur05.2017
Skills
- Good Communication Skills
- Customer Relations
- Customer Service
- Problem Resolution
- Advanced Excel Spreadsheet Functions
- Written and Oral Communications
- Call Center Operations
- Conflict Resolution Techniques
- Efficient Data Entry
Timeline
Customer Service Representative
Blue cross
02.2024 - 10.2024
Customer Service Specialist
Concentrix
06.2021 - 03.2023
Assistant Manager
Design2Decorate
07.2017 - 04.2019
Bachelor of Science - Electronics And Controls Engineering
Cape Breton University
Bachelor of Science - Electronics And Communication Engineering
Jawaharlal Technological University
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