Chantel Fernandez
Grovetown,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Blue Cross
10.2022 - 08.2024
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Identified and resolved discrepancies and errors in customer accounts.
Work From Home Agent
Victoria Secret
08.2020 - 07.2022
- Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Developed relationships with customers and used product and process knowledge to provide unrivaled customer experiences.
- Promptly responded to inquiries and requests from prospective customers.
Remote Customer Service Representative
Verizon Communications Inc
06.2018 - 07.2020
- Responded to customer requests for products, services, and company information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Associate of Applied Science -
Monroe College
The Bronx, NY01.2023
Skills
- Account updating
- Call Management
- Appointment Scheduling
- Data Entry
- Complaint resolution
- Paperwork Processing
- Microsoft Outlook
- Active Listening
- Multi-line phone talent
- Bilingual spanish
- Goal-Oriented
Timeline
Customer Service Representative
Blue Cross
10.2022 - 08.2024
Work From Home Agent
Victoria Secret
08.2020 - 07.2022
Remote Customer Service Representative
Verizon Communications Inc
06.2018 - 07.2020
Associate of Applied Science -
Monroe College
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