Proven expertise in driving business growth and enhancing client relationships, as demonstrated at JL Residential. Excelled in client needs assessment and customer engagement, significantly improving client satisfaction. Skilled in relationship management and adept at streamlining processes for efficiency.
As a Client Relationship Manager in the residential mortgage industry, I was responsible for maintaining and strengthening relationships with clients, ensuring a smooth mortgage process, and providing top-tier customer service. My role involved guiding clients through the mortgage application process, addressing their concerns, and collaborating with internal teams to ensure loan approvals and closings were handled efficiently.