Mosia M. Mitchell
First Student School Bus Company
Chicago,IL
5
years of professional experience
Dedicated Applicant Screener skilled in multitasking and organization, contributing to effective decision-making and leadership. Enhanced operational efficiency as Dispatcher by solving problems and fostering strong relationships with decision makers and team members. Focused on leveraging experience to address new professional challenges.
Work History
Dispatcher
2 Years 7 Months- Oversee all routes and scheduling of buses
- Facilitated effective communication through phone and radio channels
- Processed scheduling and driver complaints, escalating issues to Operational Supervisor/Manager as needed
- Takes all scheduling and driver complaints, reports to the Operational Supervisor/Manager
- Coordinated charter reservations, ensured accurate billing, and maintained driver payroll records
- Resolved drop-off and pick-up issues by coordinating with drivers and customers
- Managed backup driver assignments and performed essential clerical functions
Customer Service Liaison
2 Years 7 Months- Conducted candidate interviews to align team members with job requirements
- Completes the necessary amount of outbound and inbound calls daily.
- Streamlined employee application assignments for efficiency for new hires and refines in the database for immediate start.
- Enter application and onboarding information into the company database.
- Sourced potential employee candidates from multiple job boards and referrals
Applicant Screener
6 Months- Conducted phone and video interviews to evaluate candidates for various roles, applying relevant assessment tools.
- Communicate and collaborate with HR Managers, Talent Acquisition Specialists, Operations Team, and other Internal Stakeholders on updates relating to new hires.
- Collaborated with HR Managers, Talent Acquisition Specialists, Operations Team, and other internal stakeholders to provide timely updates on new hires.
- Any additional responsibility deemed necessary by management
- Assisted with short-term staffing needs
Customer Service Representative
1 Month- Delivered exceptional customer service daily, enhancing customer satisfaction.
- Collaborated with team members to coordinate effective solutions for customer inquiries.
- Ensured thorough and accurate completion of assigned work tasks, including appropriate noting systems of actions taken.
- Prepare complete and accurate work, including appropriate notating systems of actions taken.
Customer Service Representative
1 Year 1 Month- Interviewed customers and recorded information in computer system to enhance customer service.
- Fill out contract forms, determine changes for service requested, collect deposits, prepare change of address records, and issue discontinuance orders.
- Completed contract forms, processed service changes, collected deposits, updated address records, and issued discontinuance orders to ensure accurate service management.
- Collaborated with other departments to resolve customer disputes and gained proficiency in proprietary operational systems to improve service efficiency.
- Interviews customers and records interview information on a computer for customer service.
Dispatcher
3 Months- Confirmed service arrival times with customers, enhancing communication and service reliability.
- Monitor the route and status of truck drivers to coordinate and prioritize their schedule based on their preferences.
- Resolves schedule problems (i.e., stop requests, updating maps, driving absenteeism, out-of-service vehicles, etc.), ensuring all routes are covered.
- Resolved scheduling issues, including stop requests and vehicle updates, ensuring coverage of all routes.
- Monitored truck driver routes and status to effectively coordinate and prioritize schedules based on preferences.
Education
MS - Business Management
Bachelor of Science - Human Resource Management
Skills
Dispatch software
Route planning
Routing orders
Updating logs
Log maintenance
Geographical expertise
CRM
[Software] proficiency
Problem-solving
Multitasking and organization
Trackings systems
Route optimization
Software utilization
Timeline
Dispatcher
First Student School Bus Company
12.2021 - 07.2024Read More
Customer Service Liaison
First Student School Bus Company
12.2021 - 07.2024Read More
Applicant Screener
Ajilon Staffing Agency
06.2021 - 12.2021Read More
Customer Service Representative
Robert Half Staffing Agency
04.2021 - 05.2021Read More
Customer Service Representative
Waste Connections Inc.
03.2020 - 04.2021Read More
Dispatcher
O'Hare Towing
12.2019 - 03.2020Read More
University of Phoenix-Online
Bachelor of Science from Human Resource Management
Read More
University of Phoenix-Online
MS from Business Management
Read More