Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mosisa Gemechu

Washington,DC

Summary

Proven professional with a strong background in hospitality and transportation, highlighted by a successful tenure at AC Marriott Hotel. Excelled in guest services and operational efficiency, leveraging skills in hotel operations and teamwork. Achieved high customer satisfaction, demonstrating reliability and a team player mentality. Skilled in navigating local areas and enhancing service delivery, consistently exceeding performance goals.

Overview

9
9
years of professional experience

Work History

Belman

AC Marriott Hotel
1112 19 Th St NW
09.2022 - Current

-Warm welcome all geusts.

-Helping geust with their luggage take to room and pickup from room.

-Store geust language.

-Delivery package to their room.

-Helping Valet and front desk.

Driver

Self Employed Services
1333 Peabody St NW.
12.2015 - 07.2022
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.

Service Agent

Avis Budget Group
Reagan Airport Washington DC
06.2015 - 07.2017
  • Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
  • Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
  • Maintained a clean and organized workspace, ensuring a safe and welcoming environment for customers.
  • Completed all necessary paperwork accurately and efficiently to ensure proper documentation of transactions.
  • Collaborated with team members to streamline processes and enhance overall service efficiency.
  • Removed stains on carpeting and sprayed interior with air freshener.
  • Exceeded performance goals consistently, earning recognition for outstanding service delivery.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed timely and effective replacement of damaged or missing products.

Education

Diploma - According And Auditing

Ardaita College
Ethiopian
07.2007

Skills

  • Welcome all geusts in a warm and professional manner
  • Retrieve geust's luggage and escort geusts to their room
  • Transporting departing geusts luggage from their room
  • Store and retrieve luggage and other objects for geust
  • Room deliveries
  • Knowledge of local area
  • Valet assistance
  • Marketing
  • Message Delivery
  • Teamwork and Collaboration
  • Heavy Lifting
  • Guest Services
  • Professional Appearance

Timeline

Belman

AC Marriott Hotel
09.2022 - Current

Driver

Self Employed Services
12.2015 - 07.2022

Service Agent

Avis Budget Group
06.2015 - 07.2017

Diploma - According And Auditing

Ardaita College
Mosisa Gemechu