Jacob Moss
Rockport,MA
Summary
Dynamic IT professional with a proven track record at Applied Materials, excelling in technical issue resolution and customer service. Co-Founder of Upland Spark Exchange, I enhanced user engagement through innovative software solutions and strategic marketing initiatives. Proficient in JavaScript and adept at fostering strong client relationships, driving brand awareness and retention.
Overview
5
5
years of professional experience
Work History
Co-Founder/Co-Developer
Upland Spark Exchange
01.2021 - 01.2023
- Managed customer engagement initiatives to enhance user experience and retention.
- Analyzed customer feedback to improve product offering and services.
- Created and maintained corporate website, marketing materials, and social media accounts.
- Developed strategies to increase brand awareness through public relations initiatives.
- Developed software solutions to enhance platform functionality for user engagement.
IT Help Desk Technician
Applied Materials
Gloucester
01.2018 - 01.2020
- Resolved technical issues for users across multiple departments.
- Provided support for hardware and software installations and configurations.
- Assisted in troubleshooting network connectivity problems for end-users.
- Documented and tracked service requests using ticketing system.
- Trained new staff on help desk procedures and software tools.
Education
Computer Science Major -
WENTWORTH INSTITUTE OF TECHNOLOGY
Boston, MA05.2011
Skills
- Service Desk Technician
- Troubleshooting
- Windows OS
- Microsoft Office/365
- Outlook
- Word
- Excel
- PowerPoint
- MS Teams
- SharePoint
- Video Conferencing
- Customer Service
- Technical Issue Resolution
- Inventory Management
- Web Based Ticketing Systems
- Remote Service Desk Monitoring
- JavaScript
- HTML
- CSS
- React
- React Native
- Nodejs
- Python
- Relational Databases
- MySQL
- PostgreSQL
- APIs
- Custom APIs
- Third-party API Integration
Timeline
Co-Founder/Co-Developer
Upland Spark Exchange
01.2021 - 01.2023
IT Help Desk Technician
Applied Materials
01.2018 - 01.2020
Computer Science Major -
WENTWORTH INSTITUTE OF TECHNOLOGY
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