Mostafa Adwan
Edgewater
Summary
Operations-focused professional with 7+ years of experience supporting mission-critical, 24/7 environments, including hospital systems and emergency operations. Proven ability to coordinate complex operational activities, manage service partners, resolve disruptions under pressure, and maintain high service and compliance standards. Strong communicator with a customer-centric mindset and a track record of ensuring continuity, efficiency, and quality in fast-paced operational settings.
Overview
6
6
years of professional experience
Work History
IT & OPERATIONS COORDINATOR
RWJ Health Network, Inc.
01.2023 - Current
- Provide operational support for mission-critical systems across multiple locations in a 24/7 healthcare environment, ensuring continuity of service and minimal operational disruption.
- Coordinate daily operational activities involving technology, communications, and infrastructure to support emergency services, dispatch, and administrative teams.
- Act as a primary point of contact during operational incidents, conducting root-cause analysis and implementing corrective actions to restore service quickly.
- Liaise with external vendors and internal stakeholders to manage service delivery, performance standards, and issue escalation.
- Maintain accurate operational documentation, asset records, and compliance with organizational policies and procedures.
- Deliver on-site and on-call support during peak and off-hours, demonstrating flexibility, accountability, and strong decision-making under pressure.
IT SUPPORT SPECIALIST
Silicon Labs
08.2019 - 02.2023
- Supported complex operational and technical environments by analyzing issues, evaluating multiple variables, and implementing effective solutions to maintain service continuity.
- Coordinated with cross-functional teams to resolve operational challenges, improve workflows, and enhance overall service reliability.
- Created scripts and automation for repeatable tasks, improving efficiency, accuracy, and response times.
- Communicated technical and operational information clearly to both technical and non-technical stakeholders, ensuring alignment and timely resolution.
- Supported change management activities and process improvements in fast-paced, performance-driven environments.
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
Education
Bachelor of Science - Information Technology
New Jersey Institute of Technology
Associate of Science - Mathematics & Physics
Bergen Community College
Skills
- 24/7 Operations & Duty Management
- Logistics & Operational Coordination
- Service Quality & Performance Monitoring
- Issue Resolution & Disruption Management
- Documentation, Reporting & Compliance
- Vendor & Stakeholder Coordination
- Customer Service & Claims Handling
- Team Collaboration & Leadership
- Strong customer-service orientation in high-pressure environments
- Experience working with time-critical operations and strict procedures
- Detail-oriented with strong reporting and documentation skills
- Adaptable, dependable, and comfortable working shifts and irregular hours
- Personnel resource allocation
- Quality assurance and control
- Quality assurance oversight
- Cost reduction strategies
Languages
Arabic
Full Professional
English
Native or Bilingual
Timeline
IT & OPERATIONS COORDINATOR
RWJ Health Network, Inc.
01.2023 - Current
IT SUPPORT SPECIALIST
Silicon Labs
08.2019 - 02.2023
Associate of Science - Mathematics & Physics
Bergen Community College
Bachelor of Science - Information Technology
New Jersey Institute of Technology