Mostafa Ghazy
Queens,NY
Summary
Results-driven and motivated individual with a strong desire to learn and improve. Leveraging my analytical skills, ability to read people, and quick learning capabilities to drive success in a dynamic environment. A team player with excellent interpersonal skills, seeking opportunities to build lasting relationships and achieve mutual growth.
Overview
9
9
years of professional experience
Work History
Shift Manager
Popeyes
Manhattan, NY
05.2025 - Current
- Responded quickly and effectively to emergency situations as they arose.
- Organized special events such as holiday sales or promotional campaigns.
- Reviewed security footage regularly for suspicious activities or theft attempts.
- Monitored store operations to ensure compliance with company policies and procedures.
- Inspected work areas regularly for cleanliness and organization standards.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured compliance with health and safety regulations.
- Assisted in resolving escalated customer service issues in a timely manner.
- Resolved conflicts between staff members in a professional manner.
- Maintained cleanliness and organization of work area.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
Insurance Agent
American Income Life Insurance Company
Queens, New York
11.2024 - 05.2025
- Scheduled meetings with prospective clients to discuss available products and services.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Maintained accurate records of all insurance transactions using computer software systems.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
General Manager
Taco Bell
Manhattan, NY
03.2019 - 12.2024
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Trained employees on duties, policies and procedures.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Analyzed market trends to inform business decisions and strategies.
- Delegated work to staff, setting priorities and goals.
Cashier and Waiter
Aden restaurant ( currently out of business)
Queens, New York
10.2016 - 02.2019
- Greeted customers and answered any questions they had about the store's products and services
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Education
Bachelor of Arts - Philosophy
Tanta University
Egypt08-2018
Some College (No Degree) - Business Administration
LaGuardia Community College
Long Island City, NYSkills
- Organized
- Communication skills
- Bilingual (English and Arabic)
- Interpersonal skills
- Good at working under pressure and in fast paced situations
- slelf-motivated with strong negotiation ability
- Ability to work independently
- Analytical skills
- Time management
- Customer service
- Team leadership
- Conflict resolution
- Punctual and reliable
Timeline
Shift Manager
Popeyes
05.2025 - Current
Insurance Agent
American Income Life Insurance Company
11.2024 - 05.2025
General Manager
Taco Bell
03.2019 - 12.2024
Cashier and Waiter
Aden restaurant ( currently out of business)
10.2016 - 02.2019
Bachelor of Arts - Philosophy
Tanta University
Some College (No Degree) - Business Administration
LaGuardia Community College