Mostafa Mosabbir
West Berlin,NJ
Summary
Passionate IT professional with a proven track record of ensuring seamless operations across multiple sites and delivering top-tier customer care. As a dedicated Project Lead, I successfully drove the development of a cutting-edge CRM system, Keap, demonstrating strong leadership and project management skills. Additionally, I played a pivotal role in updating iMetaDex™, a groundbreaking SEO solution based on patented Google indexing technology. Specializing in CRM system integration, I bring a wealth of expertise to enhance organizational efficiency and customer satisfaction.
Overview
3
3
years of professional experience
Work History
IT
Metasense, Inc.
04.2021 - Current
- Provided comprehensive on-site and remote support to all employees utilizing Windows 10 and 11 operating systems.
- Managed and maintained all office equipment, ensuring efficient troubleshooting and repair processes.
- Addressed diversified range of technical issues, including but not limited to TCP/IP configurations, local and network-related challenges, and printing concerns.
- Proficiently handled software-related issues in key departments, specifically marketing, payroll, and healthcare, ensuring seamless operation of critical business functions.
- Conducted quality assurance testing on the patented iMetaDex™, ensuring optimal performance and reliability.
Digital Marketing
Metasense, Inc.
04.2022 - Current
- Lead seamless integration of Keap, a Customer Relationship Management (CRM) system, optimizing workflow efficiency for workers and established streamlined funnel for healthcare and marketing clients.
- Proactively managed existing client relationships while actively pursuing new opportunities to expand client base.
Education
Bachelor of Arts - Computing and Informatics
Rowan University
Glassboro, NJ05.2021
Skills
- Peripheral Repair
- Desktop Technical Support
- Help Desk Operations
- Hardware Installation
- Hardware Diagnostics
- Networking
- Network Troubleshooting
- Network Maintenance
- Application Installations
Technology Summary
- Programming Languages: C, C++, Python, Java, HTML
- Database Management: MySQL
- Operating Systems: Windows, Linux/Unix, Mac OS X
- CRM: Keap
- Services: Microsoft 365, Vonage
Internship
May 2017 - September 2017
MetaSense, Inc.
- Adeptly handled database and website programming tasks at MetaSense Marketing, utilizing Python, C, C++, and HTML.
- Played a key role in enhancing the functionality of the company's database, contributing to streamlined operations.
- Successfully implemented SEO best practices, optimizing the company website for improved search engine rankings and significantly enhancing online visibility.
- Developed a comprehensive marketing social media plan with step-by-step instructions, resulting in a substantial increase in traffic to the company's website.
Languages
Bengali
Native or Bilingual
English
Native or Bilingual
Hindi
Limited Working
Extracurricular
Member of The Crew on D.E.C.K. for Gloucester Chamber of Commerce
Timeline
Digital Marketing
Metasense, Inc.
04.2022 - Current
IT
Metasense, Inc.
04.2021 - Current
Bachelor of Arts - Computing and Informatics
Rowan University
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