Summary
Overview
Work History
Education
Skills
Certification
Timeline
Community Service
Qualities
Generic

Marissa Autumn Abdallah

Portland,OR

Summary

Experienced with therapeutic support and crisis intervention in diverse settings. Utilizes conflict resolution and active listening to foster safe environments. Knowledge of behavioral management techniques and emotional support strategies to assist individuals effectively.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Milieu Counselor

Morrison Child and Family Services
06.2023 - 07.2025
  • Supported clients in developing coping skills through individual and group therapy sessions.
  • Provided crisis intervention services, effectively deescalating tense situations and promoting the safety of all involved parties.
  • Supervised meetings with family members to help create support system for clients.
  • Provided emergency response in crisis situations to diffuse tensions and prevent violence.
  • Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
  • Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
  • Facilitated group counseling sessions to support and encourage client growth.
  • Educated clients on dangers of substance abuse and prevention techniques.
  • Developed treatment plans to help clients build self-confidence and resilience.
  • Assisted clients in exploring feelings and understanding behaviors.

Milieu Counselor

Morrison Child & Family Services, SAGE program
01.2019 - 07.2025
  • Duties: Providing auditory, visual and physical supervision of clients, always. Staying calm and mentally/emotionally available in an environment serving troubled youth. Establishing and maintaining effective working relationships with agency staff and the community. Understanding adolescent developmental issues, substance abuse and dependence, delinquency, peer influence, and related group and individual interventions. Maintaining confidentiality and appropriate professional boundaries. Ability to perform physical restraints of clients up to 200 pounds.
  • Supervisor for the last two years
  • Assisted clients in identifying triggers and developing healthy responses to reduce instances of crisis situations.
  • Promoted client self-advocacy by encouraging active participation in treatment planning process and decision-making regarding their care.
  • Implemented behavior modification strategies for improved client outcomes, monitoring progress towards individual goals regularly.
  • Maintained accurate case records, ensuring compliance with confidentiality regulations and agency policies.
  • Supported clients in developing coping skills through individual and group therapy sessions.
  • Provided crisis intervention services, effectively deescalating tense situations and promoting the safety of all involved parties.

Residential Advocate

Domestic Violence Resource Center
05.2017 - 12.2017
  • Duties: Case management, advocacy at court proceedings, assisted clients in creating and implementing detailed safety plans, organized and provided necessary resources, facilitated group and art therapy, maintained detailed client documentation in written and digital capacities, provided transportation and child care, maintained and organized household cleaning and necessities.
  • Managed documentation efficiently, maintaining accurate records of resident information, progress, and incidents.
  • Connected residents to various services such as healthcare providers or legal assistance when needed.
  • Improved residential environment by implementing and enforcing house rules and policies.
  • Promoted mental well-being of individuals through mindfulness exercises tailored towards stress relief.

Lead Production Manager

FedEx Office
07.2014 - 12.2015
  • Duties: Manage projects alongside shipping orders, lead a team of consultants, utilize appropriate delegation techniques, provide customer consultations, responsible for customer retention/recovery activities, produce complex orders, prioritize production, perform quality checks and coordinate pick-ups and deliveries, assist with financial reporting including daily sales, close-outs and bank deposits, ensure retail and inventory is clean, organized, and well-stocked.
  • Developed and maintained a safe working environment by enforcing safety guidelines and protocols.
  • Fostered a positive work culture by emphasizing teamwork, accountability, and open communication.
  • Managed daily production schedule, ensuring timely completion of tasks and meeting deadlines.
  • Mentored team members for improved performance, achieving higher productivity levels.
  • Trained new hires on operational procedures and safety protocols, promoting consistency within the team.

Customer Consultant

FedEx Office
01.2013 - 07.2014
  • Duties: Provide customer consultations, responsible for customer retention/recovery activities, produce complex orders, prioritize production, perform quality checks and coordinate pick-ups and deliveries, assist with financial reporting including daily sales, close-outs and bank deposits, ensure retail and inventory is clean, organized, and well-stocked.

Education

Associate of Science Oregon Transfer Degree -

Portland Community College
Portland, Oregon
05.2018

General Science major; Systems Science minor

Portland State University
Portland, Oregon

Standard Diploma - undefined

Central High School
Brooksville, Florida
01.2008

Skills

  • Relapse prevention
  • Community resources
  • Client advocacy
  • Family support
  • Suicide prevention
  • Mental health assessment
  • Self-care promotion
  • Empathy development
  • Boundary setting
  • Trauma-informed care
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Active listening
  • Effective communication

Certification

Mandt Trainer

Timeline

Milieu Counselor

Morrison Child and Family Services
06.2023 - 07.2025

Milieu Counselor

Morrison Child & Family Services, SAGE program
01.2019 - 07.2025

Residential Advocate

Domestic Violence Resource Center
05.2017 - 12.2017

Lead Production Manager

FedEx Office
07.2014 - 12.2015

Customer Consultant

FedEx Office
01.2013 - 07.2014

Standard Diploma - undefined

Central High School

Associate of Science Oregon Transfer Degree -

Portland Community College

General Science major; Systems Science minor

Portland State University

Community Service

  • Portland Community College, New Student Liaison, Portland, Oregon, 2016-03, 2018-05
  • Morrison Child and Family Services, SAGE Program, Hula Hoop Instructor, Portland, Oregon, 2018-09, Current

Qualities

Well-rounded individual with excellent active listening skills, superior written and verbal communication skills, employs critical thinking with a strong sense of compassion and patience, exceptional ability for time management, self-direction, and self-motivation.

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