Motunrayo Faulk
Douglasville,GA
Summary
Dedicated Cabin Experience Agent with a strong focus on aircraft security and cleaning protocols. Committed to ensuring a safe and efficient environment while delivering exceptional customer care.
Overview
6
6
years of professional experience
Work History
Cabin Experience Agent
Delta Air Lines, Inc
Atlanta, GA
12.2025 - Current
- Clean and sanitize aircraft cabins between flights.
- Restock and provision cabin supplies.
- Clean seating areas, galleys, lavatories, crew rest areas, and sometimes cockpits.
- Conduct aircraft security inspections.
- Operate electronic devices and computers to document completed work.
- Drive certain ground-service vehicles and equipment when authorized.
- Follow all safety, security, and regulatory procedures.
General Manager
Ayo African Restaurant
Atlanta, GA
01.2020 - Current
- Oversaw daily restaurant operations, ensuring efficient service and adherence to quality standards.
- Trained and mentored staff on customer service excellence and food safety protocols.
- Coordinated special events, enhancing customer engagement and increasing revenue opportunities.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Education
Master of Science - Business Management
University of Lagos
Lagos,Nigeria .10.2012
Bachelor of Science - Business Administration
Ambrose Alli University
Edo State,Nigeria 02.2005
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
- Aircraft security search
- Inventory management
- Vendor relations
- Time management
- Attention to detail
- Effective Communication
- Operational compliance
- Cleaning protocol
Timeline
Cabin Experience Agent
Delta Air Lines, Inc
12.2025 - Current
General Manager
Ayo African Restaurant
01.2020 - Current
Master of Science - Business Management
University of Lagos
Bachelor of Science - Business Administration
Ambrose Alli University