Jonnika Simpson
Atlanta,GA
Summary
Proven track record of enhancing customer experiences and streamlining front office operations at Dr.Brown and Corbett Dental. Demonstrated expertise in conflict resolution and problem-solving, achieving compliance with industry standards and reducing billing discrepancies. Skilled in fostering team collaboration and maintaining high service standards.
Overview
11
11
years of professional experience
Work History
Cabin Experience Agent
Delta Air Lines
Atlanta, GA
07.2023 - Current
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry standards.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Collaborated with other staff to complete large-scale cleaning projects efficiently.
- Provided backup support for other team members during absences or busy periods, ensuring seamless service.
- Upheld company policies regarding health codes, safety regulations, hazardous materials disposal protocols while completing assigned tasks diligently.
Front Office Manager
Dr.Brown and Corbett Dental
Atlanta, GA
08.2013 - 06.2023
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Education
Dental Assisting
Atlanta Technical College
Atlanta, GA06.2013
Skills
- Problem-solving skills
- Positive Attitude
- Customer service and care
- Problem-Solving
- Goal-oriented mindset
- Clear Communication
- Conflict Resolution
Timeline
Cabin Experience Agent
Delta Air Lines
07.2023 - Current
Front Office Manager
Dr.Brown and Corbett Dental
08.2013 - 06.2023
Dental Assisting
Atlanta Technical College