Motya Bodine
Orange Park,US
Summary
High-performing professional recognized for rapid advancement, earning a promotion within three months due to outstanding performance at Freedom Mortgage.
Consistently exceeded Allstate sales quotas.
Maintaining top 3% claims accuracy at PEAK6. Demonstrating strong analytical skills, attention to detail, and commitment to operational excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Loss Mitigation Agent
Freedom Mortgage
07.2024 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collect financial information and assess eligibility for options such as forbearance, repayment plans, and loan modifications.
- Identify and escalate high-risk or delinquent accounts when needed.
- Exceed performance goals and support team members with complex or escalated cases.
Claims Processor
PEAK6
08.2023 - 07.2024
- Efficiently manage the processing of new insurance policies, as well as modifications to existing policies, and claims forms. Skillfully gather essential information from policyholders to meticulously verify the accuracy and completeness of data on claims forms, applications, and associated documents, alongside cross-referencing against company records.
- Utilized excellent analytical and problem-solving skills to quickly and accurately assess insurance claims.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
Licensed Insurance Representative
Allstate Insurance
11.2019 - 08.2023
- Tailored existing insurance programs to meet individual client needs by carefully analyzing their unique requirements.
- Reviewed policy applications meticulously, collaborating with underwriters to expedite the application process efficiently.
- Proactively sought new clients and fostered strong client relationships through diverse channels such as networking, direct referrals, lead databases, and proactive cold calling.
- Managed a high volume of approximately 150-200 outbound and inbound sales calls daily, effectively qualifying individuals interested in acquiring insurance coverage.
Team Lead
Enhanced Resource Center
11.2017 - 11.2019
- Provided comprehensive training to new team members, covering script usage, company services, and effective performance strategies, while offering ongoing mentoring support.
- Operated within a call center environment, managing both manual and automatically dialed outbound calls.
- Consistently delivered exceptional customer service during all interactions, maintaining a composed and professional demeanor even in challenging situations.
- Assisting agents in achieving their monthly production targets and offering additional talking points to customers as necessary.
Education
High School Diploma -
Oakleaf High School
Orange Park, FL, US06-2017
Skills
- Problem solving
- Outbound sales
- Leadership
- Exceeding sales targets
- Claims
- Customer service expert
- Microsoft Office
- Negotiation
- Underwriting
- Account retention
Certification
- Property & Casualty License
Timeline
Loss Mitigation Agent
Freedom Mortgage
07.2024 - Current
Claims Processor
PEAK6
08.2023 - 07.2024
Licensed Insurance Representative
Allstate Insurance
11.2019 - 08.2023
Team Lead
Enhanced Resource Center
11.2017 - 11.2019
High School Diploma -
Oakleaf High School