Mouad Khamlichi
Kissimmee,FL
Summary
Dynamic professional with a proven track record in customer service and problem-solving, honed across roles at Mars Inc. and beyond. Excelled in relationship building and teamwork, consistently exceeding sales targets. Leveraged strong work ethic and attention to detail to enhance customer satisfaction and drive business success.
Developed strong customer service and conflict resolution skills in fast-paced, high-pressure environment. Seeking to transition into new field where these skills are valuable. Dedicated to delivering exceptional service and ensuring positive experiences for all clients.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Mars Inc.
Orlando, FL
05.2024 - Current
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Supported store management in planning and executing seasonal promotions and sales events.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
Sales Representative
Hilton Grand Vacations
Orlando, FL
06.2023 - 08.2024
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Attended monthly sales meetings and quarterly sales trainings.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Ramp Supervisor
Unifi
Orlando, FL
06.2022 - 01.2024
- Evaluated employee performance regularly through periodic reviews that provided constructive feedback aimed at improving skills.
- Spearheaded incident investigations to identify root causes and implement corrective actions that prevent future occurrences.
- Coordinated closely with maintenance teams to address any equipment issues promptly, reducing downtime impact on flight schedules.
- Collaborated with airline representatives to resolve any operational issues and improve overall service quality.
- Kept crew in line with airport, OSHA, TSA, FAA, and other applicable regulations.
- Maintain accurate records of all ramp activities for reporting purposes.
- Maintained compliance with airport and airline policies and baggage weight restrictions to protect passengers, crew, cargo and aircraft.
Sales Manager
ICARS Of Orlando
Ocoee, FL
02.2019 - 04.2022
- Managed inventory control effectively by closely monitoring stock levels, coordinating timely vehicle purchases, and maintaining organized lot displays.
- Implemented regular staff training sessions on new technology features in cars as well as advanced selling techniques for continuous professional development.
- Optimized dealership''s online presence by updating website content regularly, ensuring accurate vehicle listings with attractive photos and descriptions.
- Organized promotional events and initiatives to attract new customers and generate interest in dealership offerings.
- Increased car sales by implementing effective marketing strategies and collaborating with the advertising team.
- Enhanced customer satisfaction by providing exceptional service, addressing concerns, and resolving issues promptly.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Education
No Degree - Business
Valencia College
Kissimmee, FL05-2023
Skills
- Customer service
- Problem-solving
- Teamwork and collaboration
- Time management
- Relationship building
- Professional appearance
- Strong work ethic
- Attention to detail
- First aid
- Hospitality service expertise
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Documented and resolved ineffective sales tactics which resulted in improved goal achievement.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 8 staff members.
Certification
- First Aid, CPR, and AED Certification - Ellis & Associates.
- Microsoft Office Specialist (MOS) Certification
- Microsoft Certified, Dynamics 365 for Sales Functional Consultant Associate - Microsoft.
- Hazardous Materials Handling Certificate (HazMat) - Department of Transportation (DOT).
- Aircraft Marshalling and Ramp Hand Signals Qualification
Languages
Arabic
American Sign Language
Spanish
Timeline
Retail Sales Associate
Mars Inc.
05.2024 - Current
Sales Representative
Hilton Grand Vacations
06.2023 - 08.2024
Ramp Supervisor
Unifi
06.2022 - 01.2024
Sales Manager
ICARS Of Orlando
02.2019 - 04.2022
No Degree - Business
Valencia College