Mouhamed Balde
Cedar Rapids,IA
Summary
Hardworking delivery driver with several years of experience in warehouse shipping and receiving, including forklift operation, merchandise loading and maintaining on-time deliveries. Detail-oriented self-starter and team player familiar with dot regulations and order verification processes. Accuracy-first approach to delivery.
Overview
7
7
years of professional experience
Work History
Delivery Driver
Doo
Cedar Rapids, Iowa
01.2024 - Current
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
Dispatcher
BRB Trucking
Cedar Rapids, Iowa
01.2024 - Current
- Updated records of driver locations, delays, and cancellations.
- Assigned drivers to appropriate routes based on customer needs.
- Maintained logs of all incoming calls and assigned tasks.
Customer Service Representative
Uhaul Moving And Storage
Brooklyn , NY
07.2020 - 12.2023
- Answered customer inquiries and provided accurate information regarding production and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Manager Trainee
711 Gas Station
Queens, New York
10.2019 - 03.2020
- Developed and implemented training programs for new hires to ensure they had the tools needed to succeed in their roles.
- Conducted performance reviews with direct reports, providing constructive feedback to improve job performance.
- Analyzed customer feedback data and identified areas of improvement for the team.
Server
Dallas BBQ Times Square
Manhattan, New York
03.2018 - 07.2019
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Delivered food orders promptly and courteously.
Education
High School Diploma -
John Bowne High School
Flushing, NY06-2016
Some College (No Degree) - Business Administration And Management
Medgar Evers College of The City University of New York
Brooklyn, NYSkills
- Goods Transport
- Load Balancing
- Payment Collection
- Vehicle Maintenance
- Package scanning
- Dispatch Communication
- GPS Navigation
- Equipment Operation
- Tractor-trailer driving
- DOT Compliance
- Cargo Handling
- Safe Driving
- Responsible driver
- Forklift Operation
- Heavy Lifting
- Vehicle inspections
- Trip planning
- Stocking and Inventory
- Skilled forklift operator
- Pallet jack and hand truck operation
- Excellent sense of direction
- Shopping Orders
- Customer Service
- Loading and unloading
Timeline
Delivery Driver
Doo
01.2024 - Current
Dispatcher
BRB Trucking
01.2024 - Current
Customer Service Representative
Uhaul Moving And Storage
07.2020 - 12.2023
Manager Trainee
711 Gas Station
10.2019 - 03.2020
Server
Dallas BBQ Times Square
03.2018 - 07.2019
High School Diploma -
John Bowne High School
Some College (No Degree) - Business Administration And Management
Medgar Evers College of The City University of New York