Mouhamed M. Ndiaye
Highland Park,NJ
Summary
Highly experienced in technology and Customer Service in the field of Technology & Security System Surveillance. Skilled in Windows servers providing end-user support (OS, Office & Mobile Devices, etc.) Able to work up to 12Hours shift in a high volume of customer calls in a fast-paced environment, with minimum supervision, Excellent listening skills, oral and written communications. Comfortable in interacting with all levels of the organization and public volume of customer calls in a fast-paced environment supervision.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Security Officer
Heldrich Hotel Benchmark
New Brunswick, NJ
03.2025 - Current
- Monitored hotel premises to ensure safety and security of guests and staff.
- Conducted regular patrols to detect suspicious activities and maintain order.
- Responded promptly to guest inquiries and reported incidents to management.
- Collaborated with local law enforcement for security-related matters.
SECURITY OFFICER
Saint Peter's University Hospital
New Brunswick, NJ
01.2023 - Current
- Greeted guests professionally and courteously to create a welcoming atmosphere to make safety top priority.
- Checked identification of persons entering and exiting.
- Provided excellent customer service while addressing visitor inquiries.
- Prevented unauthorized access to facilities by enforcing entry protocols.
- Patrolled and monitored premises in company vehicle and by foot.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Monitored hospital premises to ensure safety and security for patients and staff.
- Responded promptly to emergencies, providing assistance to medical teams as needed.
SECURITY BOUNCER
Big Shots Lounge Restaurant
Iselin, New Jersey
03.2024 - 03.2025
- Checking IDs and ensuring a proper age requirement.
- Dealing with aggressive, violent, or verbal behavior with professionalism.
- Monitored entrance and exit of patrons to ensure safety and compliance.
Help Desk Support Intern
Media Senegal
, Nebraska
01.2018 - 01.2020
- Provided basic and advanced troubleshooting, installed and configured computer hardware and software systems.
- Setting up accounts for new users and resolving password or login problems.
- Provided exceptional customer service by consistently following up.
- Assisted in troubleshooting hardware and software issues for staff members.
VALET PARKING ATTENDANT
New Brunswick Parking Authority (NPA)
New Brunswick
02.2016 - 12.2016
- Greeted customers & visitors with good attitude and offered assistance and direction.
- Issued ticket stubs and placed numbered tag on vehicles.
- Assisted customers with locating vehicles.
- Delivered above and beyond service to VIP guests at property.
- Explained parking policies and procedures to support guests.
- Parked vehicles efficiently and safely for customers at various locations.
RETAIL SALES ASSOCIATE CASHIER
Rite Aid Pharmacy
01.2015 - 12.2015
- Greeted customers and engaged with them.
- Received payment by cash, check, credit cards, vouchers, receipts, refunds, credits, or change due.
- Established or identified prices of goods, services or admission.
- Worked with floor team and managers to meet a wide range of customer needs.
STOCKER OVERNIGHT CREW
Walmart
06.2014 - 07.2015
- Operating material handling equipment (Jack) safely and efficiently.
- Unloaded and processed incoming merchandise.
- Stocked service areas with supplies; Products such as food items, household products.
Education
Associate of Science - Computer And Information Systems
Middlesex County College
Edison, NJ 07.2015 - 06.2018
Skills
- Surveillance monitoring
- Emergency response
- Incident reporting
- Access control
- Customer service
- Safety compliance
- Team collaboration
- Professional communication
- CCTV surveillance
Timeline
Security Officer
Heldrich Hotel Benchmark
03.2025 - Current
SECURITY BOUNCER
Big Shots Lounge Restaurant
03.2024 - 03.2025
SECURITY OFFICER
Saint Peter's University Hospital
01.2023 - Current
Help Desk Support Intern
Media Senegal
01.2018 - 01.2020
VALET PARKING ATTENDANT
New Brunswick Parking Authority (NPA)
02.2016 - 12.2016
Associate of Science - Computer And Information Systems
Middlesex County College
07.2015 - 06.2018
RETAIL SALES ASSOCIATE CASHIER
Rite Aid Pharmacy
01.2015 - 12.2015
STOCKER OVERNIGHT CREW
Walmart
06.2014 - 07.2015
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