Mouhamed M. Ndiaye
Highland Park,NJ
Summary
Highly experienced IT Desktop Support professional with Customer Service in the field of Technology & Security System Surveillance. Highly skilled in Windows servers providing end-user support (OS, Office & Mobile Devices, etc.) Able to work up to 12Hours shift in a high volume of customer calls in a fast-paced environment, with minimum supervision, maintaining emphasis on the highest quality of customer service. Excellent listening skills, oral and written communications. Comfortable in interacting with all levels of the organization and public.
Overview
10
10
years of professional experience
Work History
Security Concierge
Planned Companies
11.2023 - Current
- Enhanced building security by conducting regular patrols and monitoring CCTV systems.
- Collaborated with property management team for efficient coordination of maintenance requests and incident reporting.
- Examined doors, windows and gates to verify security.
- Stay current with system information, changes and updates
Amazon Flex Driver
Callen Logistics LLC
10.2021 - 02.2023
- Pack and load products into vans before delivering to customers on predetermined routes.
- Responsible for transporting and delivering goods safely to customers.
- Picking up, transporting, and dropping off packages and small shipments within a local or urban area.
IT Help Desk Technician
Bank Of Africa
06.2018 - 10.2020
- Provided basic end-user troubleshooting, installed and configured operating systems and applications.
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
- Setting up accounts for new users and assisting with password or login problems.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided exceptional customer service by consistently following up with users to ensure their issues were fully resolved.
Security Concierge
SSC Security Inc
06.2017 - 07.2018
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Improve overall security by conducting regular patrols and monitoring surveillance systems.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Prevented unauthorized access to facilities by enforcing entry protocols and verifying identification.
Valet Parking Attendant
New Brunswick Parking Authority ( NBPA)
01.2016 - 10.2016
- Greet customer & visitors with a good attitude and offer assistance and direction.
- Issued ticket stubs and placed numbered tags on windshields to assist customers with locating vehicles.
- Delivered above and beyond service to VIP guests at property.
- Explained parking rates and retrieval procedures to guests upon arrival.
Unarmed Security Guard
Allied Universal Security Services
04.2016 - 05.2017
- Enhanced security presence by conducting regular patrols and monitoring CCTV cameras.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Completed detailed incident reports to provide accurate documentation of security events for future reference.
- Responded quickly to emergency situations to assess and deflect issues.
Retail Sales Associate Cashier
Rite Aid Pharmacy
01.2015 - 12.2015
- Greet customers entering in store
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Establish or identify prices of goods, services or admission
- Arrange bills using calculators, cash registers, or optical price scanners.
Stocker Overnight Crew
WALMART, Walmart
08.2014 - 07.2015
- Customers Services Satisfaction
- Operating material handling equipment (Pallet Jack) safely and efficiently
- Unloaded, and processed incoming merchandise
- Stock service areas with supplies; Products such as food, healthcare products, household items.
Education
Associate of Art (A.A) - Business Administration
Middlesex County College
05.2017
High School Diploma -
New Brunswick High School
06.2015
Skills
- Over 7 Years experienced in IT Desktop Support & Security System Surveillance
- Strong organization in computer systems, network troubleshooting with various operating systems
- 10 years providing end-user support (OS, Office, Printing & Scanning, Mobile Devices, etc
- 10 years managing network equipment (routers, switches, etc
- CCTV Security Systems Operation
- Professionalism
- Customer Service
Accomplishments
- Valid driver license & Clean driving record.
- New Jersey Armed Security Guard Training Certificate
- Valid Security Officer Registration Act (S.O.R.A)
- CompTIA A+ Certification (Computing Technology Industry Association) (CompTIA)
- Microsoft Certified: Windows 10 Using Devices and Desktops
Affiliations
• Strong organizational and interpersonal skills.
• Bilingual: Fluent in English and French
• Skilled with Windows, Mac OS, Linux
Timeline
Security Concierge
Planned Companies
11.2023 - Current
Amazon Flex Driver
Callen Logistics LLC
10.2021 - 02.2023
IT Help Desk Technician
Bank Of Africa
06.2018 - 10.2020
Security Concierge
SSC Security Inc
06.2017 - 07.2018
Unarmed Security Guard
Allied Universal Security Services
04.2016 - 05.2017
Valet Parking Attendant
New Brunswick Parking Authority ( NBPA)
01.2016 - 10.2016
Retail Sales Associate Cashier
Rite Aid Pharmacy
01.2015 - 12.2015
Stocker Overnight Crew
WALMART, Walmart
08.2014 - 07.2015
Associate of Art (A.A) - Business Administration
Middlesex County College
High School Diploma -
New Brunswick High School