Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Mounia Touil

Mounia Touil

Marietta,United States

Summary

Customer service professional and Master’s in Computer Science student with a strong foundation in communication, problem-solving, and customer-centered thinking. Currently working at the St. Regis Marriott while pursuing graduate studies, with a goal of transitioning into the tech field. Known for empathy, adaptability, and time management — now building technical skills in programming, data structures, and software development to complement a strong service mindset.

Overview

8
8
years of professional experience

Work History

Guest Services Specialist

St Regis Marriot
09.2023 - Current
  • Provide high-end, personalized service to guests in a fast-paced luxury environment
  • Solve guest issues quickly and empathetically, ensuring satisfaction
  • Communicate effectively across departments to improve guest experience
  • Utilize digital platforms for check-in, guest management, and feedback tracking
  • Manage time and multitask efficiently while working full-time and studying

Universal Banker

Wakefield Cooperative Bank
07.2022 - 08.2023
  • Reconciled account discrepancies and applied appropriate corrective actions
  • Educated customers on bank policies and procedures
  • Provided excellent customer service and resolved customer issues
  • Followed bank security procedures to protect customer data and assets
  • Researched and resolved customer complaints in a timely and professional manner


Customer Sales Representative

Intellencia
05.2017 - 08.2022
  • Researched competitive products and services and developed strategies to capitalize on their weaknesses
  • Analyzed competitor pricing and product offerings to ensure market competitiveness
  • Cultivated strong relationships with clients to ensure customer loyalty

Education

Master of Science - Computer Science

Kennesaw State University
Kennesaw, GA
05-2026

Skills

  • Ability to Work in a Team

  • Communication Skills

  • Algorithms and data structures

  • Problem-solving

  • HTML and CSS proficiency

  • Attention to detail

  • Java

  • Quality control

Interests

Passionate about merging real-world problem solving with technology

Exploring mobile app development and automation as side projects

Timeline

Guest Services Specialist

St Regis Marriot
09.2023 - Current

Universal Banker

Wakefield Cooperative Bank
07.2022 - 08.2023

Customer Sales Representative

Intellencia
05.2017 - 08.2022

Master of Science - Computer Science

Kennesaw State University

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Mounia Touil