Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Mounika Iskander

Charlotte,NC

Summary

Results-driven college graduate with strong skills in team building, communication, and problem-solving. Proven track record of enhancing customer satisfaction and achieving company goals through effective solutions. Recognized for outstanding customer service and awarded for maximizing profits in previous roles. Adaptable and organized, capable of thriving under pressure and meeting diverse organizational needs.

Overview

15
15
years of professional experience

Work History

In Home Experts Managment

AT&T
Charlotte, NC
05.2019 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Management position with AT&T.
  • Increased sales goals.
  • Expert on all technologies and communications.
  • Established trust with customers in a home position to enhance customers' experience with AT&T.
  • Help set up new devices. Increased all metrics.
  • Responsible for $10,000.00 worth of devices on hand.
  • Drive company vehicle.
  • Advanced in time management.
  • Top performer across all goals and metrics.
  • Excel in all things technology knowledge.

Personal Banker II

Fifth Third Bank
charlotte, North Carolina
12.2020 - 12.2022
  • Assisted clients with account openings and loan applications.
  • Evaluated customer financial needs and recommended appropriate products.
  • Facilitated transactions, including deposits, withdrawals, and transfers.
  • Resolved client inquiries and issues promptly to ensure satisfaction.
  • Maintained accurate records of customer interactions and transactions.
  • Trained new staff on operational procedures and customer engagement techniques.
  • Educated customers on variety of retail products and digital solutions, enhancing customer experience.
  • Opened multiple types of loans, such as mortgage, home equity lines of credit, and car refinancing; all loans varied from $50,000.00 to $500,000.00.

AT&T Store Manager

AT&T Portables
Charlotte, NC
02.2016 - 04.2019
  • I started as a sales representative. Always achieved higher than goal expectations.
  • Completed multiple 'win local' events and table events to increase sales and customer loyalty.
  • Created agendas and communication materials for team meetings.
  • Provided excellent service and attention to customers when face-to-face, or through phone conversations.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Created the 'Own The Mile' plan that allowed everyone within 5 miles of the store location, in each direction, to know how to build business with the store.
  • Created over 480 business accounts.
    Improved all sales numbers, and won over 77 awards and achievements.
  • Handled all customer escalations, completed all scheduling, hiring, and training.
  • Excelled at being the top store in the district for both corporate and authorized realtor sides.

Sales Representative

Southpark Mall
Charlotte, NC
11.2014 - 01.2016
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Serviced in cell phone accessories and broken screens
  • Analyzed goals in order to exceed in higher percentage outcomes
  • Increased sales by 45% through planning and developing new areas of strategy

Customer Service Clerk

Harris Teeter
Charlotte, NC
05.2011 - 12.2014
  • Responded to customer questions about products and services.
  • Greeted customers upon entrance and handled cash and credit transactions.
  • Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality.
  • Trained new hire and went through all hiring procedures
  • Accounting and finances daily.
  • Overriding all transactions

Tutor

Kumon
Waxhaw, NC
01.2011 - 12.2011
  • References Advised cashers through the training progress.
  • Completed schedules, and lunch breaks.
  • Addressed any issues cashiers and customers had.
  • Evaluated any customer concerns and problems.
  • Combined communication, problem solving skills, people skills, computer skills, and customer service skills in everyday transactions.
  • Audited cash-outs, registers, accounting, and finances.
  • Educate children ages 5-15 how to read, write, and solve math problems.
  • Administered complex worksheets for math, reading, and writing to be completed in a matter of time.
  • Encouraged children to study at home to help turn weaknesses into strengths.
  • Advised the parents about their children's education level to further their education.

Education

Master of Science - Cybersecurity

North Carolina A&T State University
Greensboro, NC
05-2025

Bachelor of Science - Biology

Wingate University
Wingate, NC
05.2018

Skills

  • Accounting/finance
  • Management and leadership
  • Organization
  • Customer service
  • Marketing/sales
  • Communication
  • Cybersecurity principles
  • Advance knowledge in technology
  • Incident response and management
  • Security risk assessment
  • Security operations

Additional Information

  • Arabic -Native Available upon request

Timeline

Personal Banker II

Fifth Third Bank
12.2020 - 12.2022

In Home Experts Managment

AT&T
05.2019 - Current

AT&T Store Manager

AT&T Portables
02.2016 - 04.2019

Sales Representative

Southpark Mall
11.2014 - 01.2016

Customer Service Clerk

Harris Teeter
05.2011 - 12.2014

Tutor

Kumon
01.2011 - 12.2011

Bachelor of Science - Biology

Wingate University

Master of Science - Cybersecurity

North Carolina A&T State University

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