Mounika Kadiyala
Pittsburg,KS
Summary
Seeking for a position as a part-time associate that will use customer service experience, interpersonal skills, problem-solving skills and marketing abilities.
Overview
2
2
years of professional experience
Work History
KYC Analyst
Flutter International
08.2021 - 12.2022
- Supported KYC processes for prospective and existing customers by following group license requirements.
- Interpreted evidence from multiple tools and systems to determine legitimacy of customer behavior, verify and validated customer KYC documents by following group license requirements.
- Maintained compliance with applicable regulations and laws governing consumer credit.
- Prepared high-risk reviews with results, acquired skills on anti-money laundering and financial crimes to escalate concerns to senior members of PSR team.
- Consulted with compliance department to create regulatory reports, Analyzed and investigated clients to conduct detailed customer due diligence and enhanced due diligence review.
- Monitored customer credit and cash transactions, determined the customer credit risk and resolved disputes related to deposit and withdrawal request.
- Conducted thorough reviews for high risk clients based on stratified risk level guidelines.
Marketing Intern
Boston Co-Living
02.2020 - 09.2020
- Conducted primary and secondary research to better understand customer needs and behaviors.
- Researched and evaluated potential new markets and products, Monitored web traffic to analyze website performance.
- Collaborated with team members to help expand marketing channels.
- Created interesting content on social media platform to target customers and improved site traffic, Assembled reports and presentations to share insights and recommendations with stakeholders.
- Created customized marketing materials to increase product awareness, Scheduled social media postings to advertise products and generate site traffic.
Social Media Marketing Intern
Mridani Clothing
04.2019 - 06.2019
- Moderated social media accounts for constructive, brand-appropriate communications, Created informative and entertaining posts for client's Facebook, and Instagram pages.
- Researched and analyzed industry trends to inform search marketing strategies, Helped clients develop social media pages to promote businesses.
- Conducted daily updates to social media profiles to boost company online presence.
- Increased brand awareness and followers through comprehensive social media campaign management.
- Responded to comments, posts, and questions from various channels, Optimized social media content for maximum engagement and reach.
- Monitored and evaluated website analytics to identify trends and opportunities for improvement.
- Created content strategies for digital media, Created informative and entertaining posts for client's Facebook, and Instagram pages.
Sales Associate Intern
Hyderabad Duty Free
04.2018 - 06.2018
- Stocked merchandise, clearly labeling items, and Organized racks and displays according to size or color, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Used POS system to process sales, returns, coupons and Managed efficient cash register operations, examine the end of shift balance and record accurate transactions..
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Listened to customer needs and desires to identify and recommend optimal products.
- Learned new selling strategies and apply best practices, Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Utilized upselling techniques to promote additional products and increase sales.
Education
Master of Science - Information Technology
Pittsburg State University
Pittsburg, KS12.2024
Bachelor of Vocation - Retail Management & Information Technology
St.Francis College For Women
Hyderabad, India09.2020
Skills
- Customer Service Process Improvement
- Anti Money Laundering (AML)
- Customer Satisfaction
- Creative Solutions
- Data Confidentiality
- Customer Loyalty
- Verbal Communication Skills
- Customer Queries
- Key Performance Indicators (KPI)
- Serve Customers
- Inventory Control
Timeline
KYC Analyst
Flutter International
08.2021 - 12.2022
Marketing Intern
Boston Co-Living
02.2020 - 09.2020
Social Media Marketing Intern
Mridani Clothing
04.2019 - 06.2019
Sales Associate Intern
Hyderabad Duty Free
04.2018 - 06.2018
Master of Science - Information Technology
Pittsburg State University
Bachelor of Vocation - Retail Management & Information Technology
St.Francis College For Women
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