Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Mounika Kurri

Summary

Determined Quality Specialist with dedication to accuracy with 1.5 years of experience. Familiar with handling work in highly competitive environment. Has solid interpersonal and collaboration skills. Looking forward to give my best and learn new technologies/work as required by the role.

Overview

3
3
years of professional experience

Work History

Quality Specialist

Amazon India
Hyderabad, India
08.2020 - 02.2022
  • Met business metrics and goals i.e., SLA, productivity, quality, and utilization benchmarks, and awarded as "Neo" and "Expeditious Legend" for exceeding benchmarks
  • Followed Standard Operating Procedures (SOPs) to perform manual audits and resolved outliers/exceptions
  • Identified patterns emerging in audits and contributed to process/program improvements
  • Provided timely responses to stakeholders on related tasks as per SOP and SLA
  • Systematically escalated problems to relevant owners/ teams according to a pre-determined process
  • Worked in a collaborative environment and contributed to the growth of the respective team.

Intern

L&T IEL
Chennai, Tamil Nadu, India
05.2019 - 07.2019
  • Improvement of existing 4 lanes divided carriageway to 6 lane divided carriageway.
  • Highway Alignment Design, Drainage design.
  • Provision of traffic signs for a stretch of 10km for Main Carriage Way and Service Roads.
  • Used MS excel and MS word extensively for analysis and report making.

Teaching Assistant

NIT Calicut
NIT Calicut
08.2018 - 03.2020
  • Taught courses under guidance of senior instructors.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.
  • Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
  • Developed materials for classroom teachers to support instruction, lab work or in-class activities.

Education

Masters of technology - Traffic and Transportation Engineering

NIT Calicut
India
2020

Bachelor's Degree - Civil Engineering

GVP College of Engineering
India
2017

Skills

  • MS Word, Excel, Powerpoint
  • Basics of C, SPSS
  • Operations monitoring
  • Multitasking Ability

Timeline

Quality Specialist

Amazon India
08.2020 - 02.2022

Intern

L&T IEL
05.2019 - 07.2019

Teaching Assistant

NIT Calicut
08.2018 - 03.2020

Masters of technology - Traffic and Transportation Engineering

NIT Calicut

Bachelor's Degree - Civil Engineering

GVP College of Engineering
Mounika Kurri