Samantha Fletcher
Goodyear,AZ
Summary
Detail-oriented Quality Technician with a strong foundation in communication, analytical thinking, and problem-solving. Known for reliability and efficiency, with swift capacity to learn and apply new skills.
Overview
10
10
years of professional experience
Work History
Quality Technician
Andersen Windows
09.2025 - Current
- Conduct quality inspections on finished products to ensure compliance with enterprise standards.
- Collaborate with production teams to identify and resolve quality issues in real-time.
- Assist with non-conforming material program, including timely investigation, disposition, and facilitation of supplier communication.
- Help uncover and fix production problems in order to reduce overall defect rates.
QUALITY COACH
ANDERSEN WINDOWS
05.2024 - 09.2025
- Developed training materials and visual aids to educate employees on best practices for maintaining high-quality products.
- Maintained inventory of essential quality tools and documents for employee use.
- Conducted employee coaching focused on elevating quality culture and minimizing defects.
- Enhanced visibility of trending quality issues for continuous improvement opportunities through standardized data collection and chart creation.
MANUFACTURING ASSOCIATE
ANDERSEN WINDOWS
11.2022 - 05.2024
- Utilized hand tools and machinery to safely complete assembly processes.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Operated efficiently while assisting at various stations along production line as required.
- Ensured product excellence and escalated quality inquiries when necessary.
- Utilized required PPE and consistently adhered to safety protocols.
ASSOCIATE
PETSMART
02.2020 - 11.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated effectively with other team members to address customer needs and complete required tasks.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
STUDENT MANAGER
UNIVERSITY OF MINNESOTA DINING SERVICES
09.2016 - 12.2018
- Coordinated daily meal service operations, ensuring timely delivery and quality control.
- Served as a reliable team member during flexible scheduling demands, consistently arriving on time for all assigned shifts ready to contribute positively to the day''s work activities.
- Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
- Maintained a welcoming atmosphere by keeping dining areas clean, organized, and well-stocked throughout shifts.
Education
Bachelor of Science - Biology
UNIVERSITY OF MINNESOTA
05-2019
Skills
- Team Collaboration
- Problem Solving
- Analytical Thinking
- Organization
- Prioritization and Efficiency
- Work Ethic
- MS Word, Excel, Powerpoint
- Learning Agility
- Problem Identification
Timeline
Quality Technician
Andersen Windows
09.2025 - Current
QUALITY COACH
ANDERSEN WINDOWS
05.2024 - 09.2025
MANUFACTURING ASSOCIATE
ANDERSEN WINDOWS
11.2022 - 05.2024
ASSOCIATE
PETSMART
02.2020 - 11.2022
STUDENT MANAGER
UNIVERSITY OF MINNESOTA DINING SERVICES
09.2016 - 12.2018
Bachelor of Science - Biology
UNIVERSITY OF MINNESOTA