Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

MOURAD BANI

Orlando,FL

Summary

Reliable and hardworking banquet server works autonomously or in teams to serve over hundreds of customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.

Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

13
13
years of professional experience

Work History

Banquet Server /Bartender

WDW SWAN & DOLPHIN
Orlando, FL
11.2021 - Current

Banquet Server/Head Butler

Waldorf Astoria
Orlando, FL
02.2011 - Current
  • Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
  • Greeted guests upon arrival and provided assistance throughout the event.
  • Provided prompt, friendly service to all guests during banquets or catered events.
  • Carried trays of food items from kitchen to dining areas.
  • Ensured that all dishes were served at the correct temperature.
  • Replenished buffet lines with fresh foods as needed.
  • Maintained cleanliness of work area throughout shift including tables, chairs and floors.
  • Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
  • Communicated with chefs regarding any special requests from guests.
  • Cleared away used plates and utensils following end of meal service.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.

Education

RESORT BUTLER

AMERICAN BUTLER SCHOOL
WALDORF ASTORIA
08.2012

Bachelor of Arts - R E Laws And Principals

IFREC
Orlando, FL
04.1998

Bachelor of Arts - Hospitality , Hotel Service And Catering , Wines

La Salle Hospitality College
Casablanca ,MOROCCO
07.1990

Skills

  • Customer Service
  • Table Bussing
  • Menu Memorization
  • Guest Relations
  • Guest Needs Analysis
  • Food Service
  • Food Running
  • Room Teardown
  • Sales Techniques
  • Quality Control
  • Cash Handling
  • Table Setting Arrangements
  • Wine and Spirit Knowledge
  • Station Setup and Restocking
  • Menu Presentation
  • Event Setup
  • Fluent in [Language]
  • Wine Pairings
  • POS Operation
  • Time Management
  • Buffet Setup and Takedown
  • Wine Recommendations
  • Punctual and Reliable
  • Special Dietary Requirements
  • Food Handling and Sanitation
  • Banquet Coordination
  • Issue Resolution
  • Ordering Procedures
  • Team Collaboration
  • Menu Knowledge
  • Fine Dining Service
  • Dining Customer Service
  • Food Handlers License and Alcohol Servers Certification
  • [Language] Fluency
  • Tableside Service
  • Liquor, Wine, and Food Service
  • Menu Explanation
  • Flexible Schedule
  • High-Volume Dining
  • Food Transportation
  • Clear Communication
  • Speech Clarity
  • Beverage Preparation

Languages

Spanish
Native/ Bilingual
French
Native/ Bilingual
Arabic
Native/ Bilingual
Italian
Professional
English
Native/ Bilingual
Portuguese
Professional

Timeline

Banquet Server /Bartender

WDW SWAN & DOLPHIN
11.2021 - Current

Banquet Server/Head Butler

Waldorf Astoria
02.2011 - Current

RESORT BUTLER

AMERICAN BUTLER SCHOOL

Bachelor of Arts - R E Laws And Principals

IFREC

Bachelor of Arts - Hospitality , Hotel Service And Catering , Wines

La Salle Hospitality College
MOURAD BANI