MOUSHUMI KHAN
Bronx
Summary
Dynamic project coordinator with a proven track record at National Grid, excelling in process optimization and stakeholder management. Spearheaded initiatives that enhanced operational efficiency by 15%, leveraging Power BI for data-driven insights. Adept at cross-functional collaboration, driving strategic outcomes through effective communication and leadership.
Overview
9
9
years of professional experience
1
1
Certification
Work History
DPAM Project Coordinator / Analyst (Contractor)
National Grid
New York
01.2024 - Current
- · Lead development and maintenance of the DPAM Power BI Scorecard, enhancing visibility into KPIs and enabling data-driven decision-making at the Director and VP level
- Coordinated DPAM leadership efforts, managing cross-functional priorities, timelines, and action items to execute strategic initiatives
- Managed DPAM Leadership Task Planner to enhance accountability among managers and ensure follow-through on key initiatives
- Streamlined weekly and monthly leadership reporting and meeting cadences to enhance clarity of communication across teams
- Deliver workforce and operational insights through staffing reports, DG milestone tracking, and executive updates, supporting proactive planning and resource alignment
- Assist with PS&I work order tracking and financial coordination (PowerPlan & Ariba), ensuring accuracy, timely approvals, and minimizing risk of escalations
Operations Manager
National Debt Relief
New York
04.2019 - 08.2023
- Led operational initiatives that improved planning efficiency by 15% and enhanced execution quality.
- Designed SOPs and workflows that increased efficiency by 15% across multiple functions.
- Developed 50+ policies, procedures, and training materials, reducing errors by 30%.
- Oversaw and mentored teams of 15+ specialists to ensure adherence to SLAs and compliance with regulations.
- Managed customer-support initiatives with budgets exceeding $50K, focusing on cost control and maximizing ROI.
Operations Team Lead
National Debt Relief
New York
09.2018 - 04.2019
- Led cross-functional teams, increasing productivity by 20% while maintaining high engagement.
- Developed internal communications and training resources that increased employee engagement by 15%.
- Analyzed feedback from over 400 employees to guide leadership decisions and enhance overall engagement.
- Managed monthly reimbursements and operational expenses exceeding $20K, ensuring accurate and timely processing.
Operations Specialist
National Debt Relief
New York
04.2017 - 09.2018
- Implemented SharePoint document management system to streamline access to information and enhance collaboration.
- Provided detailed meeting documentation and analysis to support informed executive decision-making.
- Reduced annual travel costs by $60K through vendor negotiations and optimized travel planning.
Education
Bachelor of Business Administration - Human Resources Management
Baruch College, CUNY
New York, NYSkills
- Project Management
- Stakeholder Management
- Risk Management
- Process Optimization
- Workflow Design
- Data Analysis Techniques
- Excel
- Power BI
- Tableau
- Salesforce
- Jira
- Asana
- SharePoint
- Visio
- Miro
- Quality Assurance Processes
- CrossFunctional Collaboration
Certification
- Google Data Analytics Certificate
- Project Management Certificate - Cornell University
- Scaling Operations: Linking Strategy and Execution - Northwestern University
Languages
- Hindi
- Urdu
- Bengali, Native/Bilingual
- Hindi, Professional
- Urdu, Professional
Timeline
DPAM Project Coordinator / Analyst (Contractor)
National Grid
01.2024 - Current
Operations Manager
National Debt Relief
04.2019 - 08.2023
Operations Team Lead
National Debt Relief
09.2018 - 04.2019
Operations Specialist
National Debt Relief
04.2017 - 09.2018
Bachelor of Business Administration - Human Resources Management
Baruch College, CUNY