MARIAMELL TEJADA
The Bronx,NY
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings over 12 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Regularly called upon to rescue and deliver projects across the finish line by engaging with key stakeholders, understanding business objectives, aligning project resources, and executing strategic priorities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Project Coordinator (Contractor)
Con Edison Of New York
06.2023 - Current
- Maintain open communication by presenting regular updates on project status to Customer Project Manager (CPM) and customers.
- Ensure prompt resolution of any roadblocks encountered during course of project's execution phase, helping maintain smooth workflow across departments involved in its completion process.
- Elevated overall quality of project triage by consistently monitoring progress and addressing issues proactively, leading to 100% compliance of customer application review.
- Facilitate new and existing customer onboarding, recognizing discrepancies and promptly addressing for resolution.
- Analyze project performance data to identify areas of improvement.
- Maintain comprehensive documentation throughout each project phase to ensure compliance with industry standards and regulations.
Operations Manager
Nevels Logistics Corp.
02.2022 - 03.2023
- Developed and delivered training programs to support new hires, leading to 30% decrease in onboarding time and significant improvement in employee retention rates.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Logistics Lead
Nevels Logistics Corp.
02.2021 - 02.2022
- Spearheaded contingency planning efforts for potential supply chain disruptions, minimizing risks associated with unforeseen events.
- Balanced competing priorities and demands in fast-paced logistics environment, consistently meeting deadlines and ensuring high-quality outcomes.
- Established strong relationships with key vendors, facilitating effective negotiation on pricing and terms for mutual benefit.
- Led improvement initiatives to advance operational efficiencies leading to 35% revenue increase.
Retention Coordinator
Youth Justice Network
01.2020 - 06.2021
- Connected over 1,500 young adults to professional and educational opportunities
- Developed strong relationships with at-risk students, providing personalized guidance and resources to foster academic success and employment retention.
- Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
Career Development Specialist
Youth Justice Network
05.2018 - 12.2019
- Collaborated with facilitating Job Readiness workshops for over 1,500 participants in 2019 and assisted with placing 1,400 workshop graduates in gainful employment.
- Developed and executed performance management programs to increase participant engagement and productivity.
- Implemented workshops for skill-building, resulting in improved client job readiness.
Employment Specialist
Bedford Stuyvesant Restoration
05.2016 - 05.2018
- Matched clients to open positions based on skills and work requirements.
- Coached portfolio of 150-200 clients to provide coaching and feedback to improve successful employment placement outcomes.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
Case Manager
Maximus
06.2014 - 04.2016
- Managed caseload of 35-50 clients in welfare system to provide comprehensive, community-based care.
- Conducted community workshops to promote different programs and educate public on available services.
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
E-Commerce/Front Office Coordinator
Signature Consultants
08.2011 - 06.2014
- Collaborated with software developers and analytics teams, completed detailed daily reports, and implemented new digital marketing campaigns to increase sales and brand awareness.
- Awarded Employee of the Month for significantly increasing online retail performance by 45% within one year.
- Constructed leave pay schedules, processed payroll garnishments, and worked closely with Human Resources team to pay out bonuses, severances, service awards and special payments.
Education
Psychology
SUNY Online
Skills
- Cross-functional collaboration
- Project Management
- Relationship Building
- Customer Project Management System (CPMS)
- Oracle
- Tableau
- Systems Optimization
- Microsoft Visio
- Microsoft Office Suite
- Organizational Skills
- Performance Improvements
Certification
Google Project Management Certificate, Google - 09/2022
Languages
Spanish
Native or Bilingual
Timeline
Project Coordinator (Contractor)
Con Edison Of New York
06.2023 - Current
Operations Manager
Nevels Logistics Corp.
02.2022 - 03.2023
Logistics Lead
Nevels Logistics Corp.
02.2021 - 02.2022
Retention Coordinator
Youth Justice Network
01.2020 - 06.2021
Career Development Specialist
Youth Justice Network
05.2018 - 12.2019
Employment Specialist
Bedford Stuyvesant Restoration
05.2016 - 05.2018
Case Manager
Maximus
06.2014 - 04.2016
E-Commerce/Front Office Coordinator
Signature Consultants
08.2011 - 06.2014
Psychology
SUNY Online