Mouslim Van
Anaheim,CA
Summary
Detail-oriented Aviation Administration graduate seeking to leverage strong organizational and customer service skills in an administrative support role.
Overview
2026
2026
years of professional experience
Work History
Airline Customer Service (Check-in/Gate)
Pacific Aviation
LAX
09.2023 - Current
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
- Followed company policies and procedures related to customer service operations at all times.
- Advised passengers of any changes or delays in their scheduled flights.
- Provided clients with assistance in preparing required travel documents and forms.
- Greeted passengers and provided information about departure and arrival times.
- Assisted customers with ticketing, seating, and baggage handling requirements.
- Checked luggage for proper weight distribution according to aircraft specifications.
Ramp Coordinator
Pacific Aviation
- Coordinated ramp operations to ensure timely aircraft loading and unloading.
- Monitored safety protocols during ramp activities to maintain compliance.
- Collaborated with ground services to streamline turnaround processes for flights.
- Inform the ramp agent in case of any offloaded passengers to offload their bags.
- Communicate with the gate agent to make sure if there are any gate bags that need to be loaded onto the aircraft.
Education
Bachelor of Science - Aviation Administration
California State University, Los Angeles
Los Angeles, CA12-2023
Associate of Science - Aviation Management
Cypress College
Cypress, CA12-2021
Skills
- Microsoft Office
- Bilingual: English & Khmer
- Strong organizational skills
- Customer Service Excellence
- Data Confidentiality Management
- Workflow management
- Attention to detail
- Time management
- Team collaboration
Timeline
Airline Customer Service (Check-in/Gate)
Pacific Aviation
09.2023 - Current
Ramp Coordinator
Pacific Aviation
Bachelor of Science - Aviation Administration
California State University, Los Angeles
Associate of Science - Aviation Management
Cypress College
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