Mouslim Van

Anaheim,CA

Summary

Detail-oriented Aviation Administration graduate seeking to leverage strong organizational and customer service skills in an administrative support role.

Overview

2026

years of professional experience

Work History

Airline Customer Service (Check-in/Gate)

Pacific Aviation

LAX

2023.09 - Current

Utilized problem solving skills to resolve customer issues quickly and efficiently.
Followed company policies and procedures related to customer service operations at all times.
Advised passengers of any changes or delays in their scheduled flights.
Provided clients with assistance in preparing required travel documents and forms.
Greeted passengers and provided information about departure and arrival times.
Assisted customers with ticketing, seating, and baggage handling requirements.
Checked luggage for proper weight distribution according to aircraft specifications.

Ramp Coordinator

Pacific Aviation

Coordinated ramp operations to ensure timely aircraft loading and unloading.
Monitored safety protocols during ramp activities to maintain compliance.
Collaborated with ground services to streamline turnaround processes for flights.
Inform the ramp agent in case of any offloaded passengers to offload their bags.
Communicate with the gate agent to make sure if there are any gate bags that need to be loaded onto the aircraft.

Education

Bachelor of Science - Aviation Administration

California State University, Los Angeles

Los Angeles, CA

2023-12

Associate of Science - Aviation Management

Cypress College

Cypress, CA

2021-12

Skills

Microsoft Office
Bilingual: English & Khmer
Strong organizational skills
Customer Service Excellence
Data Confidentiality Management

Workflow management
Attention to detail
Time management
Team collaboration

Timeline

Airline Customer Service (Check-in/Gate)

Pacific Aviation

2023.09 - Current

Ramp Coordinator

Pacific Aviation

Bachelor of Science - Aviation Administration

California State University, Los Angeles

Associate of Science - Aviation Management

Cypress College

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