Moussa Gueye
Oakland,CA
Summary
Been in the Information Technology and Application Support over 15 years helping customers overcome software challenges. Strategic thinker adept at translating support into actionable plans for both personal and team success, ensuring alignment with organizational goals. Dedicated to lifelong learning and contributing to team success. Always showing a professional and positive attitude even during the most challenging situations while always keeping the customer’s needs in focus. Certified Salesforce AI Associate.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Application Support Engineer Professional Services Automation
Certinia (former FinancialForce)
11.2018 - Current
- Analytics & Reporting
- Billing & Invoicing Management
- Expense Management
- Opportunity Management
- Project Financials
- Project Management
- Resource Management
- Services Forecasting
- Setup & Configuration
- Time Management
- Salesforce Platform
- Slack
Senior Desktop Analyst
Peets Coffee
04.2012 - 10.2018
- Executive Support: supported CIO and Executive Team
- Responsible for building and maintaining Computer images
- JAMF: administrator Mac and IOS Devices:
- Administrator SharePoint and Office365 OneDrive accounts
Desktop Analyst
Towers Watson
02.2008 - 03.2012
- Perform Desktop Support covering three offices, single point of contact of Service Desk Systems
Education
Associate of Arts - Computer Information Systems, Cisco Networking Academy
College of Alameda
Alameda, CA01.2012
Droit Constitutionel -
Université Cheikh Anta Diop
Dakar, SN09-1992
Skills
- Languages: French, English, Wolof
- Played Football (Soccer) in Semi Pro League - El Farolito San Francisco
Certification
Certified Salesforce AI Associate
Timeline
Application Support Engineer Professional Services Automation
Certinia (former FinancialForce)
11.2018 - Current
Senior Desktop Analyst
Peets Coffee
04.2012 - 10.2018
Desktop Analyst
Towers Watson
02.2008 - 03.2012
Associate of Arts - Computer Information Systems, Cisco Networking Academy
College of Alameda
Droit Constitutionel -
Université Cheikh Anta Diop
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