Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Moustafa Eldawy

Brooklyn,NY

Summary

Experienced professional in the dispatcher industry with a focus on quality and results. Diligently inspects product loads for accuracy and ensures safe movement within the warehouse for on-time delivery. Demonstrates exceptional expertise in freight forwarding and logistics management. Seeking new opportunities in the dispatching region to leverage skills and experience.

Overview

3
3
years of professional experience

Work History

Truck Dispatcher

Dispatch41
12.2023 - 10.2024
  • Created delivery routes and optimized plans for traffic, road conditions, and other factors.
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Checked that each scheduled route was appropriately covered by delivery drivers.
  • Coordinated dispatching of 8 drivers to accomplish daily delivery requirements.
  • Worked closely with customers to effectively resolve issues and complaints.
  • Received new orders, prepared documentation, and assigned personnel.

Trainer

McDonald's Restaurant
09.2023 - 10.2024
  • Successfully trained new employees in various areas of the restaurant, ensuring adherence to company standards and policies
  • Conducted on-the-job training, mentoring, and coaching to enhance new team members' skills and product knowledge
  • Implemented standardized training modules and materials to improve efficiency and maintain consistency in employee development
  • Assisted in assessing employee performance and developing individualized training plans
  • Provided leadership and support during busy shifts, maintaining smooth operations and high customer satisfaction
  • Contributed to the development and implementation of new menu items, ensuring team proficiency
  • Actively participated in staff meetings and communicated important updates and changes.
  • Mentored new hires, resulting in stronger staff development and increased productivity.

Crew Member

McDonald's Restaurant
07.2022 - 08.2023
  • Worked in various roles, including kitchen, front counter, and drive-thru, ensuring the efficient and accurate preparation and service of food
  • Provided excellent customer service by taking orders, handling cash, and addressing customer inquiries and concerns
  • Demonstrated teamwork and adaptability, playing a vital role in maintaining smooth operations during peak hours
  • Complied with food safety and sanitation regulations, contributing to a safe and clean working environment.

Automotive Technician

Apple Car Shop
07.2021 - 06.2022
  • Conducted tire installations, repairs, rotations, and maintenance, ensuring vehicle safety and performance
  • Assisted customers with tire selection, answering questions, and providing recommendations
  • Operated tire-changing equipment and machinery safely and efficiently
  • Maintained inventory and assisted in stock management and ordering
  • Performed routine maintenance tasks, such as oil changes and brake inspections.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.

Education

High School Diploma -

FDR High School
06.2024

Skills

  • Training and Development

  • Customer Service

  • Automotive Maintenance

  • Leadership and Team Management

  • Food Safety and Sanitation

  • Problem Solving

  • Time Management

  • Communication

  • Stress Tolerance

  • Transportation management systems

  • Advanced problem solving]

Accomplishments

  • RECEIVED "EMPLOYEE OF THE MONTH" AWARD AT MCDONALD'S FOR DEDICATION TO TRAINING, TEAM DEVELOPMENT, AND HIGH CUSTOMER SATISFACTION.
  • HELPED REDUCE FOOD PREPARATION AND SERVICE TIME THROUGH EFFECTIVE TRAINING SESSIONS, LEADING TO IMPROVED CUSTOMER WAIT TIMES.
  • DEMONSTRATED LEADERSHIP BY EFFECTIVELY MANAGING AND MOTIVATING A TEAM OF TRAINEES AND CREW MEMBERS.
  • IN THE TIRE SHOP, CONTRIBUTED TO CUSTOMER SATISFACTION AND LOYALTY THROUGH EXCELLENT SERVICE AND PRODUCT KNOWLEDGE.
  • MAINTAINED A SAFE AND ORGANIZED WORKSPACE IN THE TIRE SHOP, ENSURING COMPLIANCE WITH SAFETY STANDARDS.

Languages

Arabic
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working

Timeline

Truck Dispatcher

Dispatch41
12.2023 - 10.2024

Trainer

McDonald's Restaurant
09.2023 - 10.2024

Crew Member

McDonald's Restaurant
07.2022 - 08.2023

Automotive Technician

Apple Car Shop
07.2021 - 06.2022

High School Diploma -

FDR High School

Similar Profiles

CREATE PROFILE
Moustafa Eldawy