Moustapha Diaby
Security USA, INC
New York,NY
7
years of professional experience
Experienced Security Supervisor with a Bachelor’s Degree in Business Administration and a strong background in security operations, team leadership, and administrative management. Proven expertise in staff supervision, incident reporting, CCTV monitoring, conflict resolution, and operational coordination. Recognized for delivering exceptional customer service, maintaining compliance, and building strong client relationships. Bilingual in English and French.
Work History
Security Supervisor
2 Years 4 Months- Supervised security officers, ensuring consistent patrol coverage and compliance with post orders.
- Monitored CCTV systems and access control points to detect suspicious activity and respond quickly.
- Documented incident reports, maintaining accurate records for investigations and client review.
- Coordinated shift assignments, balancing coverage needs and reducing staffing gaps.
- Trained new officers on post orders, emergency response, and report writing standards.
Security Supervisor - Command Center & Patrol
3 Years 5 Months- Supervised security officers, enforced post orders, and ensured consistent coverage across assigned locations.
- Coordinated incident response, documenting irregularities and escalating urgent issues to appropriate leadership.
- Trained new officers on access control, patrol procedures, and site-specific security protocols.
- Monitored CCTV systems and alarm notifications to identify suspicious activity and safety concerns.
- Prepared accurate incident reports, daily logs, and shift documentation for management review.
Dispatch Manager
10 Months- Coordinated daily dispatch schedules to align drivers, routes, and delivery priorities.
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Analyzed route efficiency to improve delivery timing and resource utilization.
- Maintained dispatch records, logs, and communication workflows for operational accuracy.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
Produce Department Associate
9 Months- Stocked produce displays with fresh fruits and vegetables, maintaining attractive, organized presentation
- Rotated perishable inventory using FIFO practices to support freshness and reduce spoilage
- Inspected product quality, removing damaged or expired items from sales floor and backroom
- Assisted customers with produce selection, answering questions and locating requested items
- Developed strong relationships with both coworkers and customers by demonstrating excellent communication skills and a positive attitude on a daily basis.
Education
Bachelor of Science - Business Administration And Management
Associate of Science - Business Management
Skills
Bilingual (English & French)
Team leadership
Customer Service & Conflict Deescalation/ Resolution
Staff Management
Microsoft Office
Time Management & Multitasking
Timeline
Security Supervisor
Security USA, INC
06.2024 - CurrentRead More
Security Supervisor - Command Center & Patrol
Allied Universal
01.2023 - 06.2026Read More
Dispatch Manager
Amazon
03.2022 - 01.2023Read More
Produce Department Associate
Citarella Gourmet Market
05.2019 - 02.2020Read More
Brooklyn College
Bachelor of Science from Business Administration And Management
Read More
Borough of Manhattan Community College
Associate of Science from Business Management
Read More