Moustapha Tendong
Fulshear,TX
Summary
Seasoned Senior Customer Service Representative Lead with background in managing, mentoring and training customer service teams. Known for strong interpersonal skills and ability to resolve customer concerns efficiently. Proven track record of driving improvements in customer satisfaction rates and fostering positive relationships with customers to promote loyalty. Skilled at multitasking, conflict resolution, and implementing innovative customer service procedures to boost overall efficiency.
Overview
3
3
years of post-secondary education
Work History
Customer service
Whataburger
Fulshear, Texas
11.2025 - Current
- Provided customer service at the front desk.
- Responded to customer service calls promptly and professionally.
- Developed procedures to improve customer service quality standards.
Education
Bachelor of Science - Telecommunications Engineering
SUPPTIC Yaoundé Cameroon
Yaounde, N/A 11.2017 - 12.2020
Skills
- Data analysis
- Statistical modeling
- Installling and repairing IP telephony
- Installling and repairing telecommunications transportation
- Maintenance of telecommunication networks
Languages
French
Professional
Timeline
Customer service
Whataburger
11.2025 - Current
Bachelor of Science - Telecommunications Engineering
SUPPTIC Yaoundé Cameroon
11.2017 - 12.2020