Mousumi Adhikary
PMP, CSM, CSPO, Safe POPM
Tampa,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
A seasoned Scrum Master, Operation Analyst and Project Manager, with quick learning and ability to adapt to any environment. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
5
5
Certifications
Work History
Agile Delivery Lead
TD Bank
Toronto, Ontario
08.2022 - 12.2023
- Ensure the requirement map to a real business need and approved by all relevant stakeholders and meet essential business standards
- Assisted the development team from any distractions, impediments, or team conflicts and maintained focus on product backlog timeline
- Facilitation of vendor management maintaining relationships in assisting to execute projects
- Attended SOS touch base meetings to provide updates on Releases across the portfolio
- Organize Change Order or Request for Change, deployment Change management to understand and collaborate advisory/change freezes for releases across the portfolio
- Report on project status across applications in the portfolio to share a view on completed releases in past 2 weeks and upcoming releases in pipeline with senior leadership
- Automate reporting requirements to reduce manual effort and save on productive hours
- Document process and provided training and mentored new joiners in the team
- Experience leading Quality Assurance reviews of delivered software and supporting documentation, to ensure products meet defined requirements and the definition of done
- Ability to identify risks proactively, recommend mitigating actions, and drive them to resolution
- Accurately schedule and document release processes to maintain the integrity of all environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proven ability to develop and implement creative solutions to complex problems.
- Resolved problems, improved operations and provided exceptional service.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Proven ability to learn quickly and adapt to new situations.
Scrum Master
KPMG Global Solution
Bangalore, Karnataka
12.2019 - 07.2022
- Coordinated with stakeholders to assess scope and define priorities to successfully deliver features
- Lead and facilitate Scrum ceremonies, including Sprint Planning, Daily Stand-ups, Sprint Review, and Sprint Retrospective
- Guide and coach, the Scrum Team on how to use Agile practices and principles to deliver high quality products and services to our customers
- Enhance the team’s performance level by recognizing areas of strength and improvement and employing appropriate coaching and development techniques
- Responsible for ensuring Scrum is understood and the team adheres to Scrum theory, practice, and guidelines
- Monitor and report on key Agile metrics, such as team velocity, sprint burndown, and release planning progress
- Facilitate communication between the development team and stakeholders
- Extensively use Jira as a tool to track the product backlog items and progress on each sprint
- Used ServiceNow to track project change orders and related incidents if any
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Monitored and tracked project progress to support timely completion.
Scrum Master
DXC Technology, Hewlett Packard Enterprise
Bangalore, Karnataka
11.2018 - 12.2019
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Acted as go-to resource for engineering team, providing clarity on tasks, gathering missing assets or requirements and handling project changes.
- Researched current trends to stay knowledgeable in Scrum methods.
- Worked to provide continuous improvement for product development lifecycle.
- Streamlined and optimized workflow and communication by implementing Agile frameworks.
- Managed work and project responsibilities by assigning tasks to internal individuals and external teams.
- Led cross-functional teams to successfully complete IT projects.
- Updated customers and senior leaders on progress and roadblocks.
- Managed various IT projects to meet deadlines and customer requirements.
Operation Analyst
XL Catlin (AXA XL)
Bangalore, Karnataka
10.2015 - 09.2016
- To manage requests to effect changes to the IT Infrastructure in a controlled manner
- Work with Customer to plan and schedule tactical business and technology events, such as software / Windows / Security patching, maintenance, or Minor Releases to minimize disruption to Customer's business
- Mitigate risks due to change requests impacting production application and systems
- Led requirement gathering, resource planning and implementation of changes into single and integrated application and systems
- Manages change requests on a day-to-day basis
- Reviews, processes, tracks, documents, and coordinates change requests submitted for production changes to minimize the impact or downtime to production environments
- Schedules and hosts change management meetings; weekly technical review, Change Advisory Board (CAB), and monthly global maintenance windows
- Develop and maintain change management policies, procedures, processes, and documentation related to change management tools
- Creates metrics and reporting for measuring change request success and compliancy
- Creates development opportunities for employees to ensure that change management policies and processes are being adhered too
- Participates in change management related projects.
- Collected, arranged, and input information into database system.
- Assisted various departments with change by communicating new improvement plans and expectations.
Product Analyst
Hewlett Packard
Bangalore, Karnataka
06.2010 - 06.2013
- Supported the GSD Director of ITSM Process Management in creating and implementing the Global IT Services and Service Management processes
- Contributed to the team’s mission and strategies for the Global IT organization
- Managed and maintained the IT Service Management function and process artifacts as assigned such as within process areas including Incident, Request, Change, Release, Configuration, Problem and Knowledge Management
- Elicit scoping and requirement gathering and management from business stakeholders
- Documentation of BRD/URS and FSD/SRS by capturing business functional/non-functional requirement
- Skilled in Customer orientation for business user engagement and support
- Understanding of business functions to analyze and propose technical strategies for the projects
- Actively participated in Client meetings; proposing solutions, managing stakeholder’s expectations and engaged in discussion on requirements
- Assisted in identifying and monitoring key risk items and dependencies and communicating effectively with cross functional teams and management.
- Supported development team in generation of technical requirements and product documentation to achieve process commonality.
- Worked with development team to define and implement customer change requests to enhance product functionality.
- Studied multi-faceted development issues and suggested solutions to satisfy project goals and adhere to timeline and budget parameters.
- Contributed to creation and implementation of technical requirements and specifications to establish common foundation for application development.
- Interacted with internal partners to track development progress and address non-conforming issues to avoid negative impacts on completion timelines.
- Compared project goals and user experiences and recommended revisions to bring entities into alignment.
Education
MBA - Information Technology
08.2013 - 08.2015
Bachelor of Engineering - Information Science And Engineering
06.2006 - 06.2010
Skills
PMPCSMPOPMCSPOITIL V4
Team leader
Leading teams
Leadership Reporting
ServiceNow
Advance Excel
Microsoft PowerBI
Microsoft DevOps
Jira
Confluence
IT Service Management
Certification
Project Management Professional (PMP)
Awards Recognition
- HP Star Award
- Employee of the month - twice.
- XL YEI Award - You earned it.
- DXC Champions award of the month.
- KPMG Above & Beyond
- KPMG Star of quarter.
- TD Appreciate – Twice.
Additional Contribution
- TD Bank: Process Documentation; Mentoring and onboarding new buddies in team; Team building activities like team potluck and quarterly achievement &recognitions.
- KPMG: Active member of Inclusion and Diversity Group – supported in various enterprise level seminars; Part of the Fun Activity Team – organized series of activities through the year for Digital Nexus.
- DXC: Member of Employee engagement committee who organized activities across the account throughout the year.
- XL Calin (AXA XL): Part of the BCP (Business Continuity Plan) Group – actively participated in planning for contingency plan against any sudden workplace disruptions.
- HP India: Process documentation – Contributed 32 active KB articles; Part of Employee Engagement Group – planned and supported for various inbound and outbound employee engagement activities.
Accomplishments
- TD Bank : Setup agile delivery process for COLA TS portfolio to move the portfolio to New Evolution of Work (NEW). Enhanced the delivery speed and accuracy with the NEW Agile approach which helped to reduce P1/P2 and incrementally reduce the number of change induced incidents.
- KPMG : Brought in SCRUM practise in various project teams in Digital Nexus division which was previously operating in hybrid and could move to complete Agile Delivery using Scrum. This brought in clarity among the team and seamless delivery.
- Awarded for managing several high priority and complex project effectively like onboarding 258 applications in Sailpoint, 24 Application change for MBNA occupation code project and many more.
- Awarded for reporting and presentation skills to top management which was utilized for forecasting and planning QoQ and YoY activities.
- Awarded several prizes and gems point for achieving highest customer satisfaction Survey for my work on product tools.
Timeline
Agile Delivery Lead - TD Bank
08.2022 - 12.2023
Scrum Master - KPMG Global Solution
12.2019 - 07.2022
Scrum Master - DXC Technology, Hewlett Packard Enterprise
11.2018 - 12.2019
Operation Analyst - XL Catlin (AXA XL)
10.2015 - 09.2016
Symbiosis (SCDL) - MBA, Information Technology
08.2013 - 08.2015
Product Analyst - Hewlett Packard
06.2010 - 06.2013
New Horizon College of Engineering - Bachelor of Engineering, Information Science And Engineering
06.2006 - 06.2010