Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
Work History
Home Health Aide
Ambercare
04.2021 - 06.2022
Maintained a clean and safe home environment for patient, reducing falls and accidents.
Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Provided mobility assistance such as walking and regular exercising 3 times per week.
Overnight Stocker
Lowe's Home Improvement
05.2016 - 07.2016
Utilized power loading equipment trained and certified in
Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
Removed all boxes and related trash from sales floor and processed through compactors.
Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
Member Service Cashier
Sam's Club
03.2016 - 04.2016
Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
Improved transaction times by streamlining processes and utilizing time management skills.
Increased membership renewals by providing exceptional service and promoting member benefits.
Swim School Supervisor
New Mexico State University Aquatic Center
01.2012 - 12.2015
Managed a team of swim instructors, providing ongoing training and support to ensure top-quality instruction across all classes.
Created a positive learning environment that fostered strong relationships between instructors, students, and parents alike.
Oversaw the daily operations of the swim school, ensuring efficient scheduling, staff management, and facility maintenance.
Evaluated instructor performance regularly through observation sessions, feedback discussions, and professional development opportunities to maintain high teaching standards.
Assistant Swimming Coach
New Mexico State University Aquatic Center
01.2012 - 12.2015
Adapted teaching strategies to match developmental age and abilities of students.
Enhanced team performance by developing and implementing tailored training programs for individual swimmers.
Enforce NMSU Aquatic Center rules and emergency procedures
Organized and implemented effective teaching strategies for children as young as 5 years old.
Claims Processing Specialist
Allstate Insurance Company
01.2008 - 12.2010
Provided exceptional and empathetic customer service when establishing auto and homeowner damage claims
Participated in calibration meetings and teleconferences for the introduction of new processes for claim handling
Mediated procedural concerns to facilitate understanding of claim handling guidelines
Education
No Degree - Diagnostic Medical Sonography
Dona Ana Community College
Las Cruces, NM
12.2016
No Degree - Food Science Dietetics
New Mexico State University
Las Cruces, NM
12.2015
Certificate of Completion in Massage Therapy - Massage Therapy
Western Technical Institute
El Paso, TX
06.2002
Skills
Attention to detail
Adaptability
Customer service
Interpersonal communication
Professionalism and ethics
Time management
Microsoft Office 2024 (Excel, Powerpoint, Outlook, Word)
Aseptic technique
Laboratory techniques and maintenance
Laundry operation
Data entry
Scheduling coordination
Timeline
Home Health Aide
Ambercare
04.2021 - 06.2022
Overnight Stocker
Lowe's Home Improvement
05.2016 - 07.2016
Member Service Cashier
Sam's Club
03.2016 - 04.2016
Swim School Supervisor
New Mexico State University Aquatic Center
01.2012 - 12.2015
Assistant Swimming Coach
New Mexico State University Aquatic Center
01.2012 - 12.2015
Claims Processing Specialist
Allstate Insurance Company
01.2008 - 12.2010
No Degree - Diagnostic Medical Sonography
Dona Ana Community College
No Degree - Food Science Dietetics
New Mexico State University
Certificate of Completion in Massage Therapy - Massage Therapy