- Dancing
- Mindfulness Practices
- Yoga
- High-Intensity Interval Training
- Getting involved in local advocacy groups to promote positive change in the community
- Community Cleanup
- Food justice advocate, working to address food insecurity and promote access to healthy, affordable food
- Volunteering at community kitchens and food-related charities
- Cooking
Moya McFarlane
Coral Springs,FL
Summary
Rational, critical-thinking Attendance Manager with eleven years of experience enhancing operations for organizations through strategic problem solving techniques. Proven track record of transforming specific business goals related to attendance improvements while taking care of employees need of developing healthy lifestyles. Knowledgeable innovator known for recommending new processes to enhance existing systems and procedures.
Community service leader with strong background in program development and management. Proven ability to drive initiatives, engage communities, and foster collaboration among diverse teams. Skilled in strategic planning, volunteer coordination, and conflict resolution. Known for adaptability, reliability, and goal-oriented approach to achieving impactful results.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Community Service Director
Royal Palm Christian Church
Coral Springs, FL
01.2019 - Current
- Developed community outreach programs to enhance engagement and support local needs.
- Led volunteer training sessions to improve service delivery and foster team collaboration.
- Coordinated events that promoted church initiatives and built relationships within the community.
- Streamlined communication channels among staff, volunteers, and community members for improved efficiency.
Attendance Analyst
AT&T Inc.
Sunrise, FL
04.2009 - 08.2020
- Responsible for consistently and properly administering the attendance policy, union contract, time off request guidelines and payroll coding practices for all Small Business Regions. Served as the subject matter expert for attendance terminations, short term disability, America Disability Act, Family Medical Leaves, Company Leaves and Job Accommodations. Conducted attendance audits and provided results and findings to leadership at all levels. Ensured attendance standards and expectations are shared with employees. Interaced and partnered with the union on attendance-related matters. Participated in employee attendance discussions and forwarded documentation appropriately. Provided training to the management team to ensure compliance with applicable practices, regulations and policies. Consulted with and advised the management team on attendance-driven disciplinary action and ensured proper documentation. Participated in staff meetings and operational reviews. Ensured attendance standards and expectations are shared with, understood, and implemented by assigned management teams. Ensured accurate and timely information is provided to employees applying for leave of absence. Acted as a liaison between the employee on leave, their supervisor, the leave administrator and Human Resource. Partnered with HR, HR Employee Relations Manager, Disability Administrator, FMLA group, Workers Compensation, Job Accommodation and other resources to resolve high absence cases. Worked on attendance issues where monitoring of situations or data requires an in-depth evaluation of variable factors. Handled the termination process to include potential resolution.
Sales Coach Manager
AT&T Inc.
Sunrise, FL
03.2008 - 04.2009
- Responsible for a team of Sales Associates (SAs) focusing on customer retention and expansion by providing outstanding customer service and through the sale products. Coached and developed SAs to reach their goals and to be successful. Instruct team on following the Call Process in order to maximize sales opportunities, Coach SAs in developing effective problem solving, customer care and issue resolution skills. Monitored the performance of SAs and develop plans to generate revenue as well as close possible sales. Developed promotions to enhance a positive competitive sales environment. Coached SAs in understanding the Call Path, being thorough on each call and taking care of the customer competently and ethically on the first contact.
Education
Bachelor of Arts - Sociology, Pre Law Sociology, History
Yale University
New Haven, CT2011
Skills
- Supervision
- Project organization
- Team management
- Accuracy and attention to detail
- Internal resource coordination
- Managing multiple priorities
- Office support tools
- Spreadsheet software
- Partnership development
- Fundraising expertise
- Marketing and promotion
- Nonprofit leadership
Accomplishments
- Documented and resolved critical attendance issues which led to improved attendance in all regions.
- Supervised team of four clerks and managed attendance for 22 Sales Managers in four regions with 0ver 600 employees.
- Resolved FMLA and disability Fraud cases resulting in termination of unethical employees and monetary savings for the company.
- Used Microsoft Excel to develop Disability, Leave of absence and Job Accommodation tracking spreadsheets to assist sales offices with high absence employees and/or employees with special needs.
- Collaborated with IT team in the development and launch of the Mechanized Attendance Tracking Toll (MATT) which streamlined attendance absences, discussions and documentation.
Affiliations
- WITI -Women in Technology International
- Women of Business
- Women Professionals
- The NETwork - Black Integrated Communication Professionals
- Ability - Advances Advocate Resources for Persons with Disability
- Pioneers
- Broward Public School Volunteers
- YMCA of Broward County
- Kids in Distress
- Women in Distress
- Royal Palm Christian Church
- Operation Christmas child
- Prison Ministry
- Partners for Youth Foundation
- Miss Jamaica Florida Pageant
Certification
- Network and Platform Proficiency Program
- Security Proficiency Program: Advisor
- Team management
- AT&T Business Skills Transformation
- Problem Solving Techniques
- Giving Constructive Feedback
- Writing With Impact
- Communicating with Leadership
- Mutual Gains Negotiation
- Ethical Leadership
- Performance Development
- Relationship Strategies
- Labor Management Relations
- Cultural Intelligence
- Fostering Inclusion
- Mutual Gains Negotiationh
- First Aid/CPR Certified
Interests
Timeline
Community Service Director
Royal Palm Christian Church
01.2019 - Current
Attendance Analyst
AT&T Inc.
04.2009 - 08.2020
Sales Coach Manager
AT&T Inc.
03.2008 - 04.2009
Bachelor of Arts - Sociology, Pre Law Sociology, History
Yale University